“My almost 2 year old S80 was reading zeros so I sent it away for calibration. Even though my warranty had expired, I was sent a brand new unit, no questions asked. That's going above and beyond any customer service I've seen in a long time. Great product, great service. Feel confident when buying BACtrack products!”
“I bought two calibrations for my two breathalyzers. Sent them in the same pkg thru UPS. And received two (what appear to be) new breathalyzers back. How can you not be happy with that. Very much appreciated.”
“Bought this unit over a year ago and sent it for calibration. It took a little longer than I expected but that was my fault as I sent it over Christmas holidays and it had to be calibrated in California, and I am in Ontario, Canada. When I received it back it appears that mine could not be calibrated so they sent me a new one at no cost to me. Be sure to keep this in a place that it does not get too hot or cold!!!! Read the directions that you receive with this unit and you will love it!!!”
“After owning my top of the line s80 for two years it couldn't be recalibrated. I was surprised to have the unit replaced with a brand new s80. Thank you very much.”
“I sent my little used breathalizer in for a calibration after two years and also for a check over since it would not operate correctly. In response, they sent me a whole new one, plus they waived the calibration fee! No questions asked!!!
Now this is a company that puts customer satisfaction first.”
