“Sent back a one year old Element for calibration as readings were starting to be unbelievable and they sent me a brand new S78 Element with remarks that "they were unable to calibrate the device." No questions or additional charges.”
“Received my second replacement device. Not sure why they are failing. I am concerned about the disclaimers and the impression that the device is not an instrument but a novelty item.”
“I purchased my BACtrack a few years ago and used it on occasion. I noticed that the readings were getting a little funny so I sent it in to get a calibration. They were unable to calibrate it properly so they sent me a brand new unit! I have owned several breathalyzers from other companies and they all need calibration. This is by far the bust unit I have ever owned and I am thrilled they stand behind their product.”
“Sent the unit in for calibration as it wasn't reading correctly plus recommended by manufacturer. Sent me a new unit due to inability to calibrate. All with no questions or hassle.”
