Hi Sarah
Thank you for taking the time to share your experience with us. We’re really sorry to hear that your tiles arrived damaged and that you haven’t received a response regarding your refund. That’s not the level of service we strive to provide, and we understand how frustrating this must be.
We can see that you have spoken with our customer support team on Wednesday and they had asked for pictures to be sent in. Please know we have now received your images and are currently looking into this and our customer support team will be in touch with you today regarding this.
Warm regards,
Team Bathshack
