Hi Phil,
We are very sorry to hear of your recent issue.
I can see that our customer service team have been speaking with you and did arrange a collection for the item, the collection was then cancelled due to no response from yourself .
If you would like to reach out to us at info@bathshack.com we will be more than happy to rearrange the collection for you. Until the item is returned to us we are unable to process a refund.
Warm regards,
Team Bathshack
“Two attempts to get undamaged bath panels but each time there were dents. In fairness to Bathshack, they did add extra packaging on the second attempt but I think the panels were damaged when they were supplied to them. Customer services were also very responsive and did their best to resolve the issue. My poor rating applies to the Halite bath panels only as I think our issues were down to the manufacturers and their poor packaging/QA rather than Bathshack.”
Hi there,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues with the Halite bath panels and understand your frustration. It’s great to know our customer service team was able to assist, but we’re disappointed the product didn’t meet expectations.
If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Warm regards,
Team Bathshack
Hi Kevin,
Thank you for your feedback regarding the drain tray. We're sorry to hear that you found it uncomfortable to stand on. Your comfort is important to us, and we appreciate you sharing this insight as it helps us improve our products.
If there's anything else we can assist you with, please feel free to reach out to us at info@bathshack.com.
Warm regards,
Team Bathshack
