“Got a lovely p shaped bath with panel and screen, when it was delivered I realised I ordered a screen with a black trim instead of a chrome trim. Called them up and they ordered a new chrome one which they then delivered to the house and picked up the other one. Absolutely first class service from a great company. Many thanks”
“My products have not arrived yet. I have emailed customer service and nobody has gotten back to me in 4 days and I called customer service and they said they were looking into it and would update my existing customer service ticket but have not had any updates. I've spent almost €800 so I would like an update ASAP”
Hi Lara,
We’re really sorry to hear your order hasn’t arrived and you haven’t heard back yet. This isn’t the experience we want for you.
We can see that you have been in contact with Sarah in customer service and she is currently chasing an update for you.
We’ll investigate immediately and keep you posted.
Warm regards,
Team Bathshack
“I purchased 2 LED mirrors which were too big. I co tasted Ewan in Bathshack who was more that helpful with providing all the return details and instructions and gave me several option on where to return the item to. I will certainly do business with bathshack again👏”
“Something was missing from the package. Called up and guy on phone said he has sorted it and will send out the missing item via dpd asap. Its been a week and still no update”
Hi Shane
We’re really sorry that you had an issue with a missing part and have yet to get an update on this. This isn’t the experience we want for you.
We can see that Ewan from our customer service team is looking after this, we will get him to contact you with an update.
Warm regards,
Team Bathshack
“Great service, great communication and updates on delivery after the order and very clear instructions about checking the tiles on arrival and the time we had to revert with any issues, all very clear, lovely product and subsequently placed another order for bathroom furniture. Would recommend.”
“On the ordering and delivery side of things I can't fault Bathshack. Everything went smoothly and as promised. The items I bought will be residing in the garage until they can be installed but on a rudimentary inspection they appear to be complete and in good condition.”
“The choice of products is good, I was able to select the exact item I wanted. Placing the order was incident free and the wait for the item to be delivered was reasonable. I received a call on Wednesday asking if Friday was suitable for delivery. Friday was suitable but as I was free on Wednesday I asked if I might collect the item. They needed to check with their store staff to confirm that there was a collection slot available, the promised to call me back soon. They didn't call that day. They actually called on Thursday to confirm that I had collected the item and that I was happy. When I said that I had not received a call back they checked their records and we're able to confirm that while the item was available for collection at 12 noon on Wednesday, no one called me to let me know. They apologised and we proceeded to a Friday afternoon delivery. I would not be at home but gave instructions for where it would be safe to leave the item. The at 8pm on Thursday evening I received a call from the delivery driver asking if Friday AM was suitable and if so could it be early. I was happy for an early delivery and even joked that 8am was ok. They driver then said that by early he meant 6.30 AM! Again I agreed and joked that as it was so early I'd need to set my alarm clock, he assured me that I was his first delivery and he would be there at 6.30. So I got up early. 6.30 came and went. By 8am I understandably concerned and was about to call him when he arrived. He apologised stating that he had been told that the van was loaded but it was not and the delay was due to him having to load the van. While I appreciate that things can go wrong and that delays can happen, I was disappointed in the staffs inability to fulfill obligations they proposed and the obvious inconvenience of being deprived of my much needed beauty sleep. While I may use bathshack again I will have more realistic expectations of their delivery procedures.”
“I initially ordered a Vado kovera wall mount mixer as their website was the only one selling it and its production had stopped 5 years back. Unfortunately just received two boxes for two purchases with just wall cartridges without taps. We contacted them, they apologised and promised to investigate to repeat the process and readily paid us back. Good and responsive customer services!”
“Ordered a bath panel. I received a phone call before they dispatched it to see if i needed anything else added to my order. Excellent service if you had forgotten anything. Delivered promptly and without damage. I will be recommending the company to my friends.”
“Item (vanity unit) was delivered with a deep surface scratch. It was also wet as it hadn’t been packaged sufficiently. I was only offered a small reimbursement of £50. Quite a fraction considering the cost (including delivery).”
Hi Lindsay,
We’re really sorry to hear about the scratched vanity unit and the packaging issue, and for the way the reimbursement felt insufficient. This isn’t the experience we want for you.
Please email us at info@bathshack.com with your order number and photos of the scratch and packaging so we can review and arrange an appropriate resolution quickly. If you’d prefer, you can also call us on 02890770188 and speak with our customer support team.
Warm regards,
Team Bathshack
Hi Paul,
We’re truly sorry for the delay and for the lack of timely replies. This isn’t the experience we want you to have.
Please email us at info@bathshack.com with “Urgent and order number in the subject of the email so we can locate your order and prioritize it right away.
We’ll investigate immediately and keep you updated.
Warm regards,
Team Bathshack
Hi Conor,
We’re really sorry to hear about the delay and the impression you’ve been given regarding delivery times. This is not the experience we want for our customers.
If you’d prefer, you can also email us at info@bathshack.com with your order number and we’ll prioritise it for you.
Warm regards,
Team Bathshack
