“Will never order anything from Bathshack again. Due to an issue with the website we ended up ordering the wrong size shower screen. It took 2 weeks of frustrating phone calls to get them to collect it and send out another one that was the correct size. They refused to admit liability and charged us for the delivery. Worst customer services ever.”
“Terrible customer service waiting over a week for response, I had to threaten to contact my bank to get a response. I gave a reply and still waiting over a week for another response. But don’t worry, I will be taking it further, it’s not a fool your dealing with.”
“Bath arrived but it has come with a chrome waste, instead of white as specified. Still waiting on this to be rectified by customer service, a week later.”
“Damaged when delivered. After calls and multiple emails, STILL no response from this rubbish company. Do yourselves a favour and use a company who actually looks after its customers!
Disgraceful!”
“Arrived broken inside the glass, have emailed and repeatedly chased bathshack, they said a week or two that they would contact the supplier, and are now not responing.”
“Received the mirror smashed to pieces, got a refund fairly quick, but out of pocket as did not get the delivery charge back 11.99 delivery, will not be shopping here again, just to update had a call back, had the delivery charge refunded now, from Natasha who was very helpful.”
“You supplied bath overflow waste pipe that was not long enough and I had to replace it. This cost me valuable time and money..
why would you do something so careless.”
“Just removed from packaging to install and the toilet bowl has a large crack on the right hand side of the base. It can't be installed. Please let me know how I can arrange a refund.”
“After waiting 10 working days for this to ship, it was very disappointing to find a chip on one of the visible faces of the unit. Although I notified customer service of the damage, I am still waiting for a resolution to be advised”
“Delivery was delayed by 2 weeks as was out of stock and I was not informed. I have to call twice to see what was happening 😕 and eventually got my tiles.”
