Hi John,
Thank you for sharing your feedback. We’re glad to hear the service was quick and the quality decent, but we’re sorry to hear the item didn’t include the handles as shown.
Most of our units do specify if they come with handles or not, if they are not included . There will be an option to purchase separately as there is various styles to choose from.
Kind regards,
Team Bathshack
“You supplied bath overflow waste pipe that was not long enough and I had to replace it. This cost me valuable time and money..
why would you do something so careless.”
“The item itself was perfect however the delivery service was poor!
I did not receive the item and had to search for it, finally locating it at DPD headquarters in Antrim! No correspondence via email!
DPD suggested the driver could not find the address however it was on a main road with no reason not to find it.”
“My low score was nothing to do with the actual product, when I received it, it was decent quality, looks well. However they sent wrong toilet bowl which resulted in me having to take 2 hrs out of my day and drive 60miles to collect the correct toilet bowl as they had labelled the box incorrectly. I was disappointed that they didn’t offer a discount for this!”
Hi there,
Thank you for your review and for highlighting the quality of the product. We’re sincerely sorry to hear about the mix-up with the toilet bowl and the inconvenience it caused you, including your time and travel.
If you want to send us an email to info@bathshack.com with all the information we will see if we can turn this experience around for you.
Warm regards,
Team Bathshack
