Hi Phil,
We are very sorry to hear of your recent issue.
I can see that our customer service team have been speaking with you and did arrange a collection for the item, the collection was then cancelled due to no response from yourself .
If you would like to reach out to us at info@bathshack.com we will be more than happy to rearrange the collection for you. Until the item is returned to us we are unable to process a refund.
Warm regards,
Team Bathshack
