Hi David,
Thank you for reaching out and sharing your concerns regarding the 1500mm Luxury Freestanding Bath. We’re truly sorry to hear that your bath arrived with marks and that our customer service has not yet responded to your emails.
We can see that one of our customer service agents are currently looking at this and will be in touch with you shortly.
Warm regards,
Team Bathshack
“The vanity unit was damaged when I opened it on site. Didn't have time to return it as the job needed to be finished. Made a shelf of similar colour to put beside it and cover up the damaged side”
“Received the mirror smashed to pieces, got a refund fairly quick, but out of pocket as did not get the delivery charge back 11.99 delivery, will not be shopping here again, just to update had a call back, had the delivery charge refunded now, from Natasha who was very helpful.”
“Arrived broken inside the glass, have emailed and repeatedly chased bathshack, they said a week or two that they would contact the supplier, and are now not responing.”
“Damaged when delivered. After calls and multiple emails, STILL no response from this rubbish company. Do yourselves a favour and use a company who actually looks after its customers!
Disgraceful!”
“Terrible customer service waiting over a week for response, I had to threaten to contact my bank to get a response. I gave a reply and still waiting over a week for another response. But don’t worry, I will be taking it further, it’s not a fool your dealing with.”
“Will never order anything from Bathshack again. Due to an issue with the website we ended up ordering the wrong size shower screen. It took 2 weeks of frustrating phone calls to get them to collect it and send out another one that was the correct size. They refused to admit liability and charged us for the delivery. Worst customer services ever.”
“Tiles were stunning, but besides that everything else is a nightmare.
We have ordered 8 big tiles for walls, 120 x 60cm.
3 of of 8 were cracked across, boxes were soaked. Reaching anyone on the phone was impossible, so we refused to take delivery. We have send an email 5 days ago. Except of email back that ticket was open we have not heard from Bathshack. We don't know what our options are, will we get our money back or will we get another delivery. 5 days waiting and nothing.”
Hi Komaren,
Thank you for your feedback, and we're really sorry to hear about the issues you've encountered. The quality of our products and the satisfaction of our customers are extremely important to us, and it’s disappointing to learn that we fell short in this instance.
We can see your partner has been in touch with our customer support team and they have arranged a replacement order to be delivered on Tuesday.
Please don’t hesitate to reach out to us again if you need to, and thank you for your patience in this matter
Warm regards,
Team Bathshack
Hi Phil,
We are very sorry to hear of your recent issue.
I can see that our customer service team have been speaking with you and did arrange a collection for the item, the collection was then cancelled due to no response from yourself .
If you would like to reach out to us at info@bathshack.com we will be more than happy to rearrange the collection for you. Until the item is returned to us we are unable to process a refund.
Warm regards,
Team Bathshack
