“My products have not arrived yet. I have emailed customer service and nobody has gotten back to me in 4 days and I called customer service and they said they were looking into it and would update my existing customer service ticket but have not had any updates. I've spent almost €800 so I would like an update ASAP”
Hi Lara,
We’re really sorry to hear your order hasn’t arrived and you haven’t heard back yet. This isn’t the experience we want for you.
We can see that you have been in contact with Sarah in customer service and she is currently chasing an update for you.
We’ll investigate immediately and keep you posted.
Warm regards,
Team Bathshack
“Something was missing from the package. Called up and guy on phone said he has sorted it and will send out the missing item via dpd asap. Its been a week and still no update”
Hi Shane
We’re really sorry that you had an issue with a missing part and have yet to get an update on this. This isn’t the experience we want for you.
We can see that Ewan from our customer service team is looking after this, we will get him to contact you with an update.
Warm regards,
Team Bathshack
“Item (vanity unit) was delivered with a deep surface scratch. It was also wet as it hadn’t been packaged sufficiently. I was only offered a small reimbursement of £50. Quite a fraction considering the cost (including delivery).”
Hi Lindsay,
We’re really sorry to hear about the scratched vanity unit and the packaging issue, and for the way the reimbursement felt insufficient. This isn’t the experience we want for you.
Please email us at info@bathshack.com with your order number and photos of the scratch and packaging so we can review and arrange an appropriate resolution quickly. If you’d prefer, you can also call us on 02890770188 and speak with our customer support team.
Warm regards,
Team Bathshack
Hi Paul,
We’re truly sorry for the delay and for the lack of timely replies. This isn’t the experience we want you to have.
Please email us at info@bathshack.com with “Urgent and order number in the subject of the email so we can locate your order and prioritize it right away.
We’ll investigate immediately and keep you updated.
Warm regards,
Team Bathshack
Hi Conor,
We’re really sorry to hear about the delay and the impression you’ve been given regarding delivery times. This is not the experience we want for our customers.
If you’d prefer, you can also email us at info@bathshack.com with your order number and we’ll prioritise it for you.
Warm regards,
Team Bathshack
Hi David,
Thank you for reaching out and sharing your concerns regarding the 1500mm Luxury Freestanding Bath. We’re truly sorry to hear that your bath arrived with marks and that our customer service has not yet responded to your emails.
We can see that one of our customer service agents are currently looking at this and will be in touch with you shortly.
Warm regards,
Team Bathshack
“The vanity unit was damaged when I opened it on site. Didn't have time to return it as the job needed to be finished. Made a shelf of similar colour to put beside it and cover up the damaged side”
“Received the mirror smashed to pieces, got a refund fairly quick, but out of pocket as did not get the delivery charge back 11.99 delivery, will not be shopping here again, just to update had a call back, had the delivery charge refunded now, from Natasha who was very helpful.”
“Arrived broken inside the glass, have emailed and repeatedly chased bathshack, they said a week or two that they would contact the supplier, and are now not responing.”
“Damaged when delivered. After calls and multiple emails, STILL no response from this rubbish company. Do yourselves a favour and use a company who actually looks after its customers!
Disgraceful!”
“Terrible customer service waiting over a week for response, I had to threaten to contact my bank to get a response. I gave a reply and still waiting over a week for another response. But don’t worry, I will be taking it further, it’s not a fool your dealing with.”
“Will never order anything from Bathshack again. Due to an issue with the website we ended up ordering the wrong size shower screen. It took 2 weeks of frustrating phone calls to get them to collect it and send out another one that was the correct size. They refused to admit liability and charged us for the delivery. Worst customer services ever.”
