“Tiles were stunning, but besides that everything else is a nightmare.
We have ordered 8 big tiles for walls, 120 x 60cm.
3 of of 8 were cracked across, boxes were soaked. Reaching anyone on the phone was impossible, so we refused to take delivery. We have send an email 5 days ago. Except of email back that ticket was open we have not heard from Bathshack. We don't know what our options are, will we get our money back or will we get another delivery. 5 days waiting and nothing.”
Hi Komaren,
Thank you for your feedback, and we're really sorry to hear about the issues you've encountered. The quality of our products and the satisfaction of our customers are extremely important to us, and it’s disappointing to learn that we fell short in this instance.
We can see your partner has been in touch with our customer support team and they have arranged a replacement order to be delivered on Tuesday.
Please don’t hesitate to reach out to us again if you need to, and thank you for your patience in this matter
Warm regards,
Team Bathshack
Hi Phil,
We are very sorry to hear of your recent issue.
I can see that our customer service team have been speaking with you and did arrange a collection for the item, the collection was then cancelled due to no response from yourself .
If you would like to reach out to us at info@bathshack.com we will be more than happy to rearrange the collection for you. Until the item is returned to us we are unable to process a refund.
Warm regards,
Team Bathshack
