“On the ordering and delivery side of things I can't fault Bathshack. Everything went smoothly and as promised. The items I bought will be residing in the garage until they can be installed but on a rudimentary inspection they appear to be complete and in good condition.”
“The choice of products is good, I was able to select the exact item I wanted. Placing the order was incident free and the wait for the item to be delivered was reasonable. I received a call on Wednesday asking if Friday was suitable for delivery. Friday was suitable but as I was free on Wednesday I asked if I might collect the item. They needed to check with their store staff to confirm that there was a collection slot available, the promised to call me back soon. They didn't call that day. They actually called on Thursday to confirm that I had collected the item and that I was happy. When I said that I had not received a call back they checked their records and we're able to confirm that while the item was available for collection at 12 noon on Wednesday, no one called me to let me know. They apologised and we proceeded to a Friday afternoon delivery. I would not be at home but gave instructions for where it would be safe to leave the item. The at 8pm on Thursday evening I received a call from the delivery driver asking if Friday AM was suitable and if so could it be early. I was happy for an early delivery and even joked that 8am was ok. They driver then said that by early he meant 6.30 AM! Again I agreed and joked that as it was so early I'd need to set my alarm clock, he assured me that I was his first delivery and he would be there at 6.30. So I got up early. 6.30 came and went. By 8am I understandably concerned and was about to call him when he arrived. He apologised stating that he had been told that the van was loaded but it was not and the delay was due to him having to load the van. While I appreciate that things can go wrong and that delays can happen, I was disappointed in the staffs inability to fulfill obligations they proposed and the obvious inconvenience of being deprived of my much needed beauty sleep. While I may use bathshack again I will have more realistic expectations of their delivery procedures.”
“I previously reviewed this after my unit arrived slightly damaged.
I was contacted by Ewan at customer services and offered a discount as the damage was only minor and we really liked the unit.
It's solid and sturdy and the drawers have a lovely smooth pull and soft close.
Very happy with the outcome, and our sink unit fitted perfectly into our new bathroom.”
