“Terrible customer service waiting over a week for response, I had to threaten to contact my bank to get a response. I gave a reply and still waiting over a week for another response. But don’t worry, I will be taking it further, it’s not a fool your dealing with.”
“Bath arrived but it has come with a chrome waste, instead of white as specified. Still waiting on this to be rectified by customer service, a week later.”
“Damaged when delivered. After calls and multiple emails, STILL no response from this rubbish company. Do yourselves a favour and use a company who actually looks after its customers!
Disgraceful!”
“Arrived broken inside the glass, have emailed and repeatedly chased bathshack, they said a week or two that they would contact the supplier, and are now not responing.”
“Received the mirror smashed to pieces, got a refund fairly quick, but out of pocket as did not get the delivery charge back 11.99 delivery, will not be shopping here again, just to update had a call back, had the delivery charge refunded now, from Natasha who was very helpful.”
“You supplied bath overflow waste pipe that was not long enough and I had to replace it. This cost me valuable time and money..
why would you do something so careless.”
“Just removed from packaging to install and the toilet bowl has a large crack on the right hand side of the base. It can't be installed. Please let me know how I can arrange a refund.”
“After waiting 10 working days for this to ship, it was very disappointing to find a chip on one of the visible faces of the unit. Although I notified customer service of the damage, I am still waiting for a resolution to be advised”
“Delivery was delayed by 2 weeks as was out of stock and I was not informed. I have to call twice to see what was happening 😕 and eventually got my tiles.”
“I previously reviewed this after my unit arrived slightly damaged.
I was contacted by Ewan at customer services and offered a discount as the damage was only minor and we really liked the unit.
It's solid and sturdy and the drawers have a lovely smooth pull and soft close.
Very happy with the outcome, and our sink unit fitted perfectly into our new bathroom.”
