“Bath arrived but it has come with a chrome waste, instead of white as specified. Still waiting on this to be rectified by customer service, a week later.”
“Damaged when delivered. After calls and multiple emails, STILL no response from this rubbish company. Do yourselves a favour and use a company who actually looks after its customers!
Disgraceful!”
“Arrived broken inside the glass, have emailed and repeatedly chased bathshack, they said a week or two that they would contact the supplier, and are now not responing.”
“Received the mirror smashed to pieces, got a refund fairly quick, but out of pocket as did not get the delivery charge back 11.99 delivery, will not be shopping here again, just to update had a call back, had the delivery charge refunded now, from Natasha who was very helpful.”
“You supplied bath overflow waste pipe that was not long enough and I had to replace it. This cost me valuable time and money..
why would you do something so careless.”
“Just removed from packaging to install and the toilet bowl has a large crack on the right hand side of the base. It can't be installed. Please let me know how I can arrange a refund.”
“After waiting 10 working days for this to ship, it was very disappointing to find a chip on one of the visible faces of the unit. Although I notified customer service of the damage, I am still waiting for a resolution to be advised”
“Delivery was delayed by 2 weeks as was out of stock and I was not informed. I have to call twice to see what was happening 😕 and eventually got my tiles.”
“I previously reviewed this after my unit arrived slightly damaged.
I was contacted by Ewan at customer services and offered a discount as the damage was only minor and we really liked the unit.
It's solid and sturdy and the drawers have a lovely smooth pull and soft close.
Very happy with the outcome, and our sink unit fitted perfectly into our new bathroom.”
“Previously left a 3 star review as my unit arrived damaged.
I received an email from Ewan who was able to offer me a discount as we were happy with the unit otherwise, and the damage was not visible once installed.
Very happy with the outcome and our sink unit is already installed in our new bathroom.
Thank you Bathstore!”
“Previously left a 3 star review as my unit arrived damaged.
I received an email from Ewan who was able to offer me a discount as we were happy with the unit otherwise, and the damage was not visible once installed.
Very happy with the outcome and our sink unit is already installed in our new bathroom.
Thank you Bathstore!”
“The vanity unit was damaged when I opened it on site. Didn't have time to return it as the job needed to be finished. Made a shelf of similar colour to put beside it and cover up the damaged side”
