“I received the unit that I had ordered only to find it was second hand! The insulation to the rear of the unit was broken away. The parts that were in the box were random and some were sellotaped together.
Very disappointing.”
Hi Keith,
Thank you for reaching out and sharing your experience with the Objekt Ceramica WC Frame. We’re truly sorry to hear that you received a unit in such condition and that the parts were not as expected. That’s definitely disappointing and not the standard we aim to uphold.
Please reach out to us at info@bathshack.com with your order details, and we will do our best to resolve this situation for you.
Warm regards,
Team Bathshack
