Hi Davis,
I'm very sorry to hear that your shower tray arrived damaged. We understand how frustrating this can be.
We do advise our customers that goods need checked within 48 hours of delivery and any issues be reported back to us within this time so we can process a free of charge replacement. If reported after the 48 hours its harder for us to determine where and when the damage happened.
After looking at this we can see that our customer support team did offer you a reduced cost replacement, if this is something you would like to go ahead with please get in touch with us directly at info@bathshack.com
Regards
Team Bathshack
