Hi Tamas,
Thank you for your review of the Vitra S50 Wall Hung Toilet & Soft Close Seat. We're glad to hear that you find the toilet itself to be good. However, we truly apologize for the inconvenience regarding the soft close seat.
If you can reach out to us at info@bathshack.com with your order details and images/videos of the seat we can resolve this for you.
Warm regards,
Team Bathshack
