“i ordered a monstera as a moving gift for my friend in Australia (I'm in the UK) it arrive very promptly with lots of updates throughout and even enclosed a handwritten card I asked for. The plant itself was beautiful and very healthy!”
“The plant was one of three. ordered from Sydney to Melbourne The first plant arrived in approx 3 days after the order and all was fine. The other 2 plants did not arrive, and I was told by the courier that another courier would deliver them. Upon making enquires I found out that the other two boxes were still in Sydney (in boxes - with no climate control) at this point I had requested that the other two plants be cancelled as they did not arrive in the allotted time. To my surprise the plant arrived 2 weeks later. It was in very bad shape. The plant was dry, and when taken out of the box - the leaves burned in light sun because they were not used to any daylight at all. I am slowly nursing it back to health but it looks awful and will not look healthy for a long time. The planter was the wrong colour as well. Your courier should be fired. Also, the cost of the plants is not good value for money - I have since found plants 3 times the size at bunnings for the same price. And I don't have to worry about them being left in boxes with couriers either.”
Thanks for the review Cynthia. We are continuously working on our shipping and logistics to ensure these incidents don't occur.
Once we became aware that there had been a mistake with the courier company, we offered to resend both the 2 plants and the pot to you again, but you declined. Following that we provided a refund within 3 days of you having had made your purchase. We're really sorry you didn't have a good experience with Bloomspace.
The two plants you received (albeit two weeks later and in poor condition) were essentially free, and why you were refunded. We're glad the plants are making a recovery. Unfortunately your experience was an anomaly rather than the norm.
