“Unfortunately I still have no idea of whether my plant gift even made it to my recently bereaved friend! The peace plant itself looked lovely online....I’m not sure tho if the pot was included as it didn’t state that clearly...I’m pretty upset with the delivery people tho as I’ve tried following it all up ..but their tracking website etc doesn’t allow for two addresses ...mine and the person I’m sending it to😩 so I can’t Even fill it in”
Hi Julie, as discussed privately, we can't really control if the recipient is home or not when the shipping company delivers the package, especially when they aren't aware that they are receiving a package.
We've made multiple attempts to help you out, including an offer to resend the entire order again - free of charge. We don't think that this review reflects Bloomspace at all and the tracking form only requires the tracking number that has been provided to you both via email and SMS.
As we said in our discussions privately, we are happy to help in any way we can but feel that this review casts us in a negative light when we have gone out of our way to help you (and will continue to do so).
Sincerely,
The Bloomspace Team
“The plant received in excellent condition....but not in the pot as shown on website. Arrived in black plastic pot.....I may not have read it clearly, but overall my mum was very impressed”
“Top quality. Well packed and it was delayed by the couriers but the plant stayed healthy and happy. The cane palm looks great in the house and it makes me happy when I'm stuck in my own home working!! The pot was also very fancy so made it look even better.”
“The plant was healthy and packaged well and service was quick. However, I have been asked four time’s now for a review. I gave two very nice ones. It is really annoying now and makes me think twice about ordering again if I am going to be pestered four or five time’s after I already wrote a nice review. ANNOYING. Stop the review requests!!!!!!!”
Hi there! We apologise if you were bombarded with review requests. It definitely wasn't our intention to be pushy and we know how annoying it can be when you're sent continuous requests (especially after already having provided a review). We've been transitioning from one review platform to another and I'm afraid you are probably one of the unlucky ones that were hit with requests from every single one!
It's definitely something we will ensure doesn't happen to anyone else and thanks for the kind review (despite our annoyance!).
Cheers,
-The Bloomspace Team
