“Ordered a basket for a dear friend and it arrived timely and she loved it. It was a nice change of pace from flowers or a casserole, but still felt cozy and comforting.”
“Recepient advised me: Not as shown on the picture inclued. Items were different and muffin had a hair in it. Not sure if other itens were fresh or not.”
Dear Diane,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. At Broadway Basketeers, we stand behind our products with a full satisfaction guarantee and want to make this right for you. Our customer support team will be reaching out shortly regarding your order so we can arrange a replacement and ensure your gift meets our quality standards.
Warm regards,
The Broadway Basketeers Team
Diane,
Thank you for sharing your feedback, and we are sorry to hear about your disappointment. We did receive the image you shared and confirmed with you that the muffins were visible in the photo your friend sent. We understand the importance of the gift matching expectations and appreciate your feedback as we work to improve the experience.
Sincerely,
Heather S.
Broadway Basketeers
