“If I wanted plain white towels, I would have gone to Primark and paid £15, not £50 EACH. I specifically ordered embroidered towels, but what arrived? Basic, blank ones that look and feel no different from something off a budget store shelf.
I reached out to get this sorted—sent an email, waited patiently… and nothing. No response, no replacement, no sign of any customer service whatsoever. At this point, I’m wondering if they just hope I’ll give up and accept the loss.
Save yourself the hassle (and the £££). If you’re expecting premium quality and actual customer service, look elsewhere.”
Hi Flavius,
We apologise for the error - the original order was sent directly to you instead of being forwarded to our embroiderer.
Although we did not receive your first email, we promptly addressed your second communication.
A personalised replacement order was arranged and delivered to you successfully.
Best,
Customer Service Team
Christy
“I can only review this Bath Sheet so far as ordering and delivery is concerned which was excellent, owing to the fact that these are a present for someone.”
Hi Elaine,
Thank you for taking the time to share your experience.
We’re delighted to know that you are enjoying our products.
Best,
Customer Service Team
Christy
“The towels are lovely. We noticed a lot of fluff in the tumble dryer and are hoping that it is because it was the first wash and that it won’t cause them to be less fluffier in the future.”
