Hi Mrs. Sue,
We apologise for the inconvenience you’ve experienced.
It appears that your order is lost in transit. We are currently processing a replacement and will expedite its personalisation and shipment.
We are in touch and will keep you updated on the progress via email.
Best regards,
Customer Service Team
Christy
“Bought this for my step mother who will be really pleased with this towel, as she is a big Wimbledon fan! Added the personalisation and put her name on the towel too.”
Hi Lucy,
What a perfect gift for a Wimbledon fan! We’re glad to see your trust in our products and look forward to meeting your expectations.
Thank you for choosing us.
Best regards,
Customer Service Team
Christy
Dear Luisa,
Thank you for your feedback.
We take quality concerns very seriously and welcome any suggestions you may have for improvement.
We'll reach out to personally to know more about your experience.
Best regards,
Customer Service Team
Christy
“Ordering was easy, arrived early and quality was good.
But, paid to have Becky added to the towell. When it arrived next to Becky was the name Christy. So it looks like Becky Christy.
Disapointed.”
Hi Keith,
We’re glad you’re happy with the quality and delivery.
Regarding the personalisation, we understand your disappointment and have sent an email to address this.
Best,
Customer Service Team
Christy
Hi,
Thank you for the love! We're delighted you're happy with your purchase.
Look forward to serving you again soon!
Best,
Customer Service Team
Christy
“I love my Wimbledon towel. I bought the green and purple one as I have last years too and against the odds Alcaraz won it. So I felt it would be a good omen. I really like the purple one but didn't want to tempt fate!
The quality is amazing. Arrived really nice and quickly. 10 out of 10 from me!”
Hi Frances,
We're delighted to hear about your Wimbledon Towel adventures.
Your 10/10 feels like a winning moment for us!
Best regards,
Customer Service Team
Christy
Hi Colin,
Thank you. We're delighted to hear that you find our Wimbledon Championships Towel to be excellent in every aspect!
Best,
Customer Service Team
Christy
