Hi Alex
Thank you for your review. The Farmhouse Beam you ordered does come with knots and cracks as a natural part of the wood. As already offed by email, we would like to work with you to ensure you get the beam you are happy with, this may either include a different style, or using a kiln dried product. Alternatively we would also be happy to offer you a refund if we can't find a solution. If you would like to reply to the email directly, we can work to ensure you are happy with your product.
Thanks
The Cottage Beams Team
