“The warehouse do not pack this product carefully. We did not accept the first delivery as the box was open and the delivery drivers were attempting to bring bit by bit into the driveway from their lorry, so we had no idea if everything was present! There was damage and the aluminium was scratched. Second delivery eventually came - again box was open. Bits damaged and a rubber seal broken. We accepted it in as we were so fed up - bent the damaged bits back into shape and purchased more rubber seal. This is not for the fainthearted! I consider myself a good Diy'er. It has taken absolutely ages to put together - there are so many parts and different screws. The instructions in part are very confusing. Now it is up,some of the finishing bits do not fit and the doors do not marry up. I have emailed for help but the advice given has not helped - one of which mentioned sorting out the wheels on the door (of which it has none!). We just hope that it stands up to the wind and rain as the plastic sheets are really flimsy. If we had known this from the start we would never have purchased it. Looks fab in the advertising pictures but buyer beware! I should have read more reviews!”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the condition in which your order arrived and the difficulties you experienced during delivery and assembly. We appreciate how frustrating this must have been, particularly when parts were damaged and the instructions did not provide the clarity needed to complete the build smoothly.
We also regret to hear that the guidance provided following your email did not fully resolve the issues you were facing. This is certainly not the level of experience we aim to provide.
Your comments regarding packaging, component condition, instructions, and assembly fit are appreciated and will be shared with the relevant teams and the manufacturer for review. If there is anything further we can do to assist, we would encourage you to contact our Customer Care Team with your order details so we can look into this again for you.
Kind regards,
elbec Garden Buildings
“Packaging was not great- one of the boxes broke open with delivery people scooping in the parts upon delivery. Product was scratched on the frames unclear if this was factory / transit damage.
Put aside many hours to construct- finished product looks good. Tall step ladder required to open roof windows”
Good Morning,
Thank you for taking the time to leave your review with us.
We are glad to hear that the finished product looks good and appreciate your feedback regarding the packaging and scratches. Your feedback will be taken on board, and seriously. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
Palram - Canopia Team
