“There area few things that would improve this summer house as final building looks ok but these things really let it down. Some pieces did not line up so made the construction harder- the roof rafters are not strong enough had to replace with our own wood as broke when trying to fix the roof onto them. The panels with the windows should have the beading already in place one side like the doors -the doors could have predrilled area for the hinges .”
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are sorry to hear that you encountered challenges during assembly, and we are sorry for the inconvenience it has caused. Your feedback has been taken on board, as all feedback is taken seriously. We strive to deliver a product that meets your expectations, and we regret that we haven't succeeded in this case. If there's anything we can do to assist you, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the damaged parts of the Summerhouse you received. It is disheartening that the building has not met your expectations, as our aim to meet your satisfaction, and we are sorry that we have fallen short with your order. Our Customer Care Team remains at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings
