Good Afternoon,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that you've found the product to be splintery and weak. Your comments are important to us and assist in our ongoing efforts to enhance our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Poor build and not strong enough base to support soil especially when wet, I added additional supports. Build quality is below average, wood fasteners came loose on some planking. Pre-fabricated corners badly built with uneven wood lengths creating uneven finish and large gaps in mating surfaces. No build instructions and finishing strips didnt fit. Will not use you again.”
Good Morning,
Thank you for sharing your feedback regarding the Forest Deep Root Planter.
We apologise for the issues you've encountered with its building and assembly. Your experience is important to us, and we appreciate your comments as they help us improve our products. If there’s anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughts regarding the Forest Deep Root Planter.
We are truly sorry to hear that the item did not meet your expectations and that you found it to be ill-fitting. We aim to provide durable products, and we appreciate your feedback as it helps us to improve. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the planter you have ordered.
We are pleased to hear that you are satisfied with the item you have had delivered. However, we are truly sorry to learn about your experience with our customer service. Your concerns are important to us, and our Customer Care Team remains at hand if you have any further comments or if you require any assistance.
Kind Regards,
elbec Garden Buildings.
“Bought 2 large and 2 small deep root raised veg planters. Great products and good prices. 1 item was damaged when unpacked but replaced very quickly. Delivery guys Bill and Keith were very helpful and carried the goods into my garage for me. Very happy with both goods and service.”
Good Afternoon,
Thank you for your wonderful review and for sharing your experience with us.
We’re pleased to hear that you are satisfied with your planters and the service you received. It's great to know our delivery team, made the process smooth for you. We also appreciate your understanding regarding the damaged item and are glad we could resolve that swiftly. If you have any questions or need assistance, our Customer Care Team is always here to help.
Kind Regards,
elbec Garden Buildings.
“It’s ok now that I have strengthened it with more fixings. When it was completed and filled with earth it started to bulge due to slight manufacturing discrepancies and lack of fixings. Had a couple of top rail replacements sent through due to damage in transit but generally it is ok for the money.”
