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Forest Firenze Corner Garden Arbour Seat - Pressure Treated - 5'11 x 5'11 (1.8m x 1.8m) Reviews

2 Rating 1 Reviews
Dr Andrew Ashwin
Verified Reviewer
The completed unit looks OK but the quality of the timber is poor. The first table unit I received was badly warped and the company did replace it reasonably switfly after I had sent in images etc. but the replacement unit had a slat that should have had a notch taken out of it but had not and a block that was fitted in the wrong place. I spent quite some time trying to work out what I had done wrong. The instructions and images were small and difficult to see clearly so were not of much help. After phoning the manufacturers and speaking to someone I did get sent a design drawing which highlighted the incorrect placement of the block and the necessity of having a notch in one of the slats. Other parts of the unit had warped as well so it did make the construction more challenging that it needed to be. Ends of posts etc. are not finished off very well and all-in-all, the quality is not as good as I had hoped. I appreciate wood is a natural product and moves with temperature/humidity etc. and the people I spoke to were helpful and prompt in dealing with my queries. Would I buy it again - not sure I would knowing the issues I have experienced and the overall quality issues I have identified.
Helpful Report
Posted 5 days ago
Good Afternoon, Thank you for taking the time to share your experience with us. We are sorry to hear about the quality issues you encountered, including the warped timber and unclear instructions. We understand how frustrating this can be, especially when assembly becomes more challenging than necessary. Your feedback regarding the notch and block placement is invaluable, and we appreciate you highlighting these concerns. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 3 days ago