“The price was very good but we couldn't help but feel it was because this building was a 'second'. One of the plaks was split and there are knicks and notches out of almost every item. However, once dealt with the gazebo is good. The instructions aren't the best with very poor photographs and conflicting information but this is Shire's fault not Elbec's. We wouldn't recommend someone with little DIY knowledge to attempt putting this item up. The roof required bracing before we could lift it. As a 70 year old husband and wife team we did manage to lift the roof up on the gazebo structure with the help of work benches to support its journey upwards. Overall, we are very pleased with our gazebo.”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re glad to hear that, despite some issues, you’re overall pleased with your gazebo and that the price represented good value.
We’re sorry to hear about the split plank and other minor imperfections. If you haven’t already, please contact our Customer Care Team with photos of the items so we can assist with replacements or guidance. We also appreciate your comments on the instructions and will pass this to the supplier for consideration.
If you need any further advice or support with assembly, please don’t hesitate to reach out.
Kind regards,
elbec Garden Buildings.
“Really lovely once finished. A little fiddly at some times during construction. Where the base is 2 parts it could do with better fixings to good firmly together. We ended up using our own chunkier screws in the end. The roof defiantly needed a few extra. This will become an arts and craft area for the children in our childcare setting. Already looking at how we can add roll up windows so we can use it all year round.”
Good Morning,
Thank you for your thoughtful review and feedback.
We are pleased to hear that you love the finished product, and we have taken your comments on board regarding the product. We are excited that the gazebo will serve as a creative space for your garden. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
