Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your summer house was delivered on time and that you found the delivery driver helpful. However, we are sorry to learn that you experienced issues with the fit of the windows and doors and that adjustments were required during construction.
We appreciate your comments regarding assembly and fit, and these will be shared with the relevant teams for review. It is good to know that overall you feel the product represents good value and meets your needs once completed.
Kind regards,
elbec Garden Buildings
“This Elbec product replaced an earlier, more than 20 year old summer house that had rotted in places. The new building was tricky to assemble to a good fit and unfortunately the window catches are appallingly poor quality, - one having a hole too small to fit over the restraining pin and the other having no pin at all! I have painted it and am pleased with how it looks, but I am not confident as to how long it will last.”
Good Morning,
Thank you for taking the time to leave your review with us.
We are glad to hear that you're pleased with the appearance of your new summerhouse, but we sincerely apologise for the issues you've faced. Your feedback has been taken on board, and all comments are taken seriously. If you have any enquiries or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Absolutely fantastic quality ordering was easy i was updated all the way until it was delivered the delivery guy was fantastic I was at work at the time he called me when he arrived at my home we sorted out where he was to leave it he did fantastic would definitely use again without a doubt brilliant.”
