“This greenhouse was made of poor material. The wood needed twisting and came in so many parts. The instructions are okay if you read them a few times. Lots of places where the wood has split due to the not hitting the batons and nails were popping out. Not worth the money unfortunately.”
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your greenhouse.
We appreciate your comments regarding the quality of the timber, the assembly process, and the issues you experienced with splitting timber and fixings during construction. Timber is a natural material and can occasionally exhibit movement or minor splitting, but we understand that your experience has not met your expectations.
We are also sorry to hear that you found the assembly more challenging than anticipated, despite the instructions.
If you have not already done so, we would encourage you to contact our Customer Care team with your order details and photographs of the issues you have described. We will be happy to review these with the manufacturer and work with you towards a suitable resolution where appropriate.
Thank you again for your feedback, as it helps us continue to improve both our products and the service we provide.
kind Regards,
elbec Garden Buildings
