“i havent yet received the complete set of parts. The kit was delivered with one perspex panel missing. and the replacement panel was then delivered 2 weeks late damaged -so i have returned. The design of the open back doesnt have a wooden shaft at the back that holds the rest of the frame together so the design is flawed. and it takes a long time to assemble even with an expert installer. am not impressed or happy -esp since i dont yet have a functional greenhouse....”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you've faced with your wooden greenhouse order, especially with the missing parts and the damaged replacement. We strive to provide a seamless customer experience, and we regret that we fell short in your case. Your feedback is invaluable as we work to improve our processes.
If there's anything we can do to assist you, please do not hesitate to contact our Customer Care Team. We appreciate your patience during this time.
Kind Regards,
elbec Garden Buildings
