“the shed arrived late in the day so my carpenter wasnt here to inspect but he came to build it 2 days later... 3 windows broken window frames too big had to cut down every one... open knot holes x 11... floor very flimsy will have to be reinforced..there was a split in the shid when a nail had gone through slat.
. and 2 days after finishing it in 34 degrees of sunshine it rained and the back wall was soaking.. and the side wall had warped to the point i could put my fingers between slats.
YES...Ive complained THREE TIMES and they sent me 3 more plastic windows but every part has to be photographed and part number added and tape measued its exhaisting... my carpenter is £150 a day and because of having to mess around trying to make things fit cost me extra,,,, now there is a problem with water and open slats and they suggested i take it all apart and put in new bits they send... omg 2 more days work as roof and felt is on and attached again... this is turning out to be a very expensive and not very well made shed... i just hope that after my last lot of photos and rant that they give me some kind of compensation so i can pay my carpenter 40 yrs time served... to fix there problems..... would I buy of them again NO.. i spent 3 hours waiting on phone or answer and call back never happened takes them days to get back to you.... wish I had never bought the thing more trouble and cost tan its worth.. and now soaking wet so cant store anything in it. THEY HAVE HAD 25 PHOTOS FROM ME”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the challenges you have encountered with your shed and understand how frustrating this situation must be. Your feedback is invaluable, and we are committed to addressing the issues you've highlighted. It is disappointing to hear that our response times have not met your expectations, and we appreciate your patience throughout this process.
If you have not already done so, we encourage you to continue communicating with our Customer Care Team, as they are best equipped to assist you in resolving these matters.
Kind Regards,
elbec Garden Buildings.
