“One of the panels was made with the boards out of line. The manufacturer said that it was within their manufacturing tolerance. However, the panels were so out of line that once constructed it was very visible. It felt like the manufacturer tired was trying to ‘fob us off’.”
Good Morning,
Thank you for sharing your feedback regarding the alignment issue with your panels.
We genuinely apologise for the frustration you experienced. We understand how important it is for your product to meet your expectations and are sorry to hear that it fell short in this regard. Your concerns are taken seriously, and we will ensure they are communicated to our manufacturing team for future improvements.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The worst poor quality bad desine building. Pannels did not match or line up. Pannels were splitt and cracked, they were warped. The window would never be closed with a watertight seal, gaps all round. It had to be bonded in due to the ridiculous desine. The roof was not fit for purpose and did not have sufficient support. The wind will have made it move and rip the felt, I had to totaly fit a different roof. The door handles are a gate latch and will not hold the doors shut tight, they rattle and let the rain in.
Due to very poor qualirt of the wood used for the panels and the fact that are constructed in 2 panels that are screwed to gether makes the building insecure, when it was all constructed per the instructions, I could move it with a light push with my hand. After reading the pages of complaints on Trustpilot it was obvious that getting replacement parts were just going to be the same poor quality rubbish, so pointless. If I requested a full refund I wiolud have to take the building down, then the refund conditions make it risky. The refund policy states: The building must be returned in the same condition as it was delivered. If not the refund will be less if it is not in a resaleable condition. So, once it had been erected then taken down, thats a full refund out the window. So you would end up with less money and no building. My advice is just do not buy a building made by Shire.”
Good Morning,
Thank you for taking the time to share your experience with the Shire Parham Summerhouse.
We sincerely apologise that the quality and design did not meet your expectations. Your feedback regarding the construction and assembly issues is crucial as we continually strive to improve our products. We understand how frustrating it can be when a product doesn’t perform as expected, and we appreciate you bringing these issues to our attention. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
