“I 'm dissapointed in the quality of the shed the door does'nt fit properly large gap at the top, some of
the knots have fallen out the wood leaving holes and some slats are gappy all this will result in water
getting in when we have a downfall.
I know it wasn't expensive but I didn't expect to have to do any maintenance so soon.
Thank You
Barbara Randle”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re sorry to hear that you have experienced some concerns with your shed and appreciate you bringing these points to our attention.
Timber is a natural product, and features such as knots, movement, and slight gaps can occur as the wood adjusts to its surroundings. However, we understand your concerns regarding the door fit and areas where knots have fallen out, and we would like the opportunity to look into this further for you.
Please contact our Customer Care team with some photographs of the areas you have mentioned, and we will be happy to review these with the manufacturer and assist wherever possible.
Thank you again for your feedback, as it helps us continue to improve our products and services.
Kind Regards,
elbec Garden Buildings.
“sloppy build, some bent and split timbers on arrival. Floor panels could do with strengthening. I had to undertake a few minor repairs before putting up. Was easy to put up though (two people needed)”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry for the disappointment caused by the issues you have encountered with the parts. Our goal is to provide customer satisfaction, and we apologise that it was not met by your order. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review.
We are delighted to hear that you found your shed easy to assemble and that you are pleased with the overall build and structure of your chosen Garden Shed. It’s always our aim to provide an item that you are satisfied with, and it is great that we have met this with your order.
We do remain at hand should you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
