Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you were disappointed with the quality of your garden panels and the inconvenience caused while arranging their return. We appreciate how frustrating it can be when issues like this arise and when a resolution takes time to complete.
We can confirm that the returned items were collected on 25th June, the return was confirmed on 26th June, and your refund was processed on 29th June. You should also have received confirmation of this by email on the 29th June. If you have not yet seen the funds reflected in your account, this may depend on your payment provider’s processing times.
Your comments have been noted and will be shared with the relevant teams.
Kind regards,
elbec Garden Buildings
