“I bought these because of the cruck shape which reminded me of the whale jawbone in Evesham but now I like the Viking roof effect. They allow my cat to spy on the neighbours quite effectively. The garden isn't complete yet, early days but these give amazing structure. They are in the ground so hope they last.
They arrived in pieces for assembly which I was surprised by and my contractor paid several visits to put them together. Assembly is not something I would have tackled myself.”
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are so pleased with your purchase and that the unique design has made such a positive addition to your garden. It is wonderful to know that the structure has achieved the look you were hoping for and is already creating an impressive feature.
We also appreciate your comments regarding the assembly process. Your feedback that the product required more assembly than expected is valuable and will be shared with the manufacturer for review.
Thank you again for taking the time to leave such thoughtful feedback. We hope you continue to enjoy your garden as it develops.
Kind regards,
elbec Garden Buildings
“A very good quality arch, sturdy and looks good. The only small issue was tapping in the retained nuts. Very easy to split the upright so make sure it well supported underneath and tap very lightly.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with the quality of your arch and that you find it both sturdy and attractive.
We also really appreciate your helpful feedback regarding the fitting process, particularly your note about the retained nuts and the importance of careful installation. This is valuable insight and will be shared with the relevant team for review.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your arch and that you found it to be both robust and attractive. It is also great to know that you were happy with the price and the service you received.
Your feedback is greatly appreciated and will be shared with the team.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear you’re not satisfied. We aimt to provide customer satisfaction, and we are sorry that it has not been met with your order.
If you would like to discuss this further, please contact our Customer Care Team and we’ll assist as best as we can.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for leaving your wonderful feedback with us.
We are thrilled to hear that you are very pleased with the outcome of your finished garden arch. Your satisfaction means the world to us, and we are glad that we have met your expectations. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
Forest Whitby Team
