“I’ve been using epetōme for a few months now and found the tablet itself to be amazing.
Although the customer service has been non existent. I contacted epetōme’s customer service via email as Royal Mail hadn’t delivered my package (about 4 weeks ago) and still no one has got back to me. I then resent the email and still no one has got back to me. It’s quite frustrating.”
Hello Catherine,
Thank you for your honest 3-star review of our Synbiotic Duo Cap. We’re delighted to hear that you find the tablet amazing; however, we sincerely apologize for the issues you’ve experienced with our customer service.
We strive to provide timely and helpful support, and it’s concerning to hear that your emails went unanswered. Your feedback is invaluable, and we will address this internally to ensure that we improve our communication going forward.
If you have any immediate concerns or require assistance, please contact us again at support@epetome.com, and we will do our best to help you right away.
Wishing you continued well-being,
Warmest regards,
Epetome Customer Care Team
“I am in my first month's trial and have noticed differences already. I suffer with IBS, taking HRT for menopause and have dairy intolerances. This seems to have settled things down and not getting as much IBS bloating and gripes after food. Really pleased with the effects so far.”
Hello Karen,
Thank you for your wonderful review! We're thrilled to hear that you're already experiencing positive changes after just one month, especially considering the challenges with IBS and dietary intolerances and that the synbiotic duo cap is helping you feel more settled after meals.
We’d love to hear more about your journey as you continue, so don’t hesitate to reach out if you have any updates or questions!
Warmest regards,
Epetōme Customer Care Team
“I've only been taking the capsules for three weeks but starting to notice my tummy is feeling more comfortable - I get terrible problems with bloating and I've definitely noticed less of that so will be ordering more :)”
Hello Sophie,
Thank you for your review! We’re thrilled to hear that your tummy is feeling more comfortable and that you’re experiencing less bloating after just three weeks of using our synbiotic duo cap. It’s always encouraging to see such positive changes so quickly!
We look forward to supporting you on your health journey as you continue to use the product.
Warmest regards,
Epetōme Customer Care Team
“I’ve been taking the probiotics for about a month and I’ve definitely noticed I am more gassy, hoping that this will pass and the bloating will reduce. I’m going to keep taking it to see what happens”
Thank you for sharing your experience with us! We appreciate your patience as your body adjusts to the synbiotic. It's not uncommon to experience some gas and bloating during the first 4 weeks; many find that these symptoms ease with continued use.
If the symptoms persist in the coming weeks, please don’t hesitate to reach out to us at support@epetome.com so we can further support you.
Warmest regards,
Epetōme Customer Care Team
“I bought the trial back and now I’m going back for the three month subscription. I feel confident trying foods now I really wouldn’t touch before taking this.”
Hello Francesca,
Thank you for your wonderful review. We're thrilled to hear that the synbiotic duo cap has helped you gain confidence in trying new foods. It's amazing what a difference the right support can make in our daily lives.
We’re excited to welcome you to the three-month subscription and can’t wait to hear about your continued journey.
Warmest regards,
Epetōme Customer Care Team
Hello,
We're so glad to hear that you find our product a convenient way to get your probiotics.
We’re here to support you on your gut health journey and appreciate you choosing us.
Warmest regards,
Epetōme Customer Care Team
“1 month and I can’t say that I’ve seen any differences. I’ve order another pack as there are so many glowing reviews that I hope I’ll notice something after another few months!”
Thank you for sharing your experience with us. We appreciate your honesty and your decision to give our synbiotic another try. Everyone's body is different so it’s common for individuals to require a bit more time to notice significant changes, and many find that the benefits become more evident after 3 months of consistent use.
We're hopeful that you’ll experience the positive outcomes that so many others have shared. Please keep us posted on your progress at support@epetome.com so we can support you along the way.
Warmest regards,
Epetōme Customer Care Team
“I eat healthily and have an active lifestyle due to my MS diagnosis 10 years ago. I have IBS flareups from time to time and am lactose intolerant. I have been taking Epetome for 3 weeks and havent noticed any difference in my day to day life - nothing better, nothing worse.”
Hi Sarah,
Thank you for taking the time to share your experience with us. We appreciate your commitment to a healthy lifestyle, especially with your MS diagnosis and managing IBS. It’s not unusual for some individuals to notice changes closer to 3 months, as in most cases, this is how long your gut microbiome needs to adjust.
Our in-house nutritionist will be reaching out to offer further support.
Warmest regards,
Epetōme Customer Care Team
