“Unfortunately, the gift box arrived completely broken, so I couldn’t use it when I gave my present. It was really a shame. I was quite disappointed, especially because it was really beautiful, with the wrapping and everything, but unfortunately it was completely damage.”
Olá Simona,
Thank you for your feedback, and we're truly sorry to hear that your gift box arrived damaged — we completely understand how disappointing that must have been, especially when presenting a special gift.
We’re also sorry to see that this is the first time we’re hearing about the issue. Our customer service team is always here to help, and had we known sooner, we would have been more than happy to send a replacement right away.
We appreciate your understanding, and if there’s anything else we can do to assist you further, please don’t hesitate to get in touch.
Wishing you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
