“The linen shirts and other attire made by Frescobol Carioca are exceptional quality. The fabric is soft to the touch and the tailoring is exquisitely detailed even down to brand logos on buttons. In addition their customer service is outstanding”
“My order never arrived, was extremely delayed when the stated delivery period was 4-5 working days. Very disappointed and DHL provided little to no support, a very distasteful conversation with a lady from support who had no interest in helping me. I really wanted to enjoy my purchase but subsequently have been let down.”
Olá Alexander,
Thank you for your review and for bringing this issue to our attention.
We sincerely apologize for the inconvenience you experienced with the delivery of your recent order.
We understand how disappointing it must have been, especially given the initial delivery estimate of 4-5 working days. Please know that your order was indeed shipped on the same day as your purchase (Sep 26th), with DHL Express, to ensure a timely delivery. Unfortunately, there was a slight delay on DHL’s end, which is beyond our control.
We also deeply regret the poor experience you had with DHL’s support team. We apologize on their behalf for not handling your request in a more helpful and professional manner.
We did notice that you did not reach out to our customer service team. Had we been contacted, we would have done everything we could to assist you more effectively and provide a smoother resolution.
According to our tracking records, your order was delivered on Saturday, October 5th.
We hope everything arrived in good condition and that you can still enjoy your purchase. Once again, we truly apologize for the delay and for the inconvenience caused.
If there’s anything else we can do to assist you, please don’t hesitate to let us know.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
