“Unfortunately, the gift box arrived completely broken, so I couldn’t use it when I gave my present. It was really a shame. I was quite disappointed, especially because it was really beautiful, with the wrapping and everything, but unfortunately it was completely damage”
Olá Simona,
Thank you for your feedback, and we're truly sorry to hear that your gift box arrived damaged — we completely understand how disappointing that must have been, especially when presenting a special gift.
We’re also sorry to see that this is the first time we’re hearing about the issue. Our customer service team is always here to help, and had we known sooner, we would have been more than happy to send a replacement right away.
We appreciate your understanding, and if there’s anything else we can do to assist you further, please don’t hesitate to get in touch.
Wishing you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Ben,
Thank you for taking the time to leave us your valuable feedback.
We completely understand how important it is to receive your delivery on time—especially ahead of a holiday—and we're truly sorry for any disappointment caused.
After reviewing your order, we can see it was placed on April 3rd after 2 pm. As per our shipping policy, orders placed after this time are dispatched the following business day.
We confirm it was shipped with DHL Express on April 4th. Since this was a Friday, your parcel was delivered on the next working day—Monday, April 7th—which is in line with our delivery timelines.
We appreciate your understanding, and if there’s anything else we can do to assist you further, please don’t hesitate to get in touch.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
