“Unfortunately, the gift box arrived completely broken, so I couldn’t use it when I gave my present. It was really a shame. I was quite disappointed, especially because it was really beautiful, with the wrapping and everything, but unfortunately it was completely damage”
Olá Simona,
Thank you for your feedback, and we're truly sorry to hear that your gift box arrived damaged — we completely understand how disappointing that must have been, especially when presenting a special gift.
We’re also sorry to see that this is the first time we’re hearing about the issue. Our customer service team is always here to help, and had we known sooner, we would have been more than happy to send a replacement right away.
We appreciate your understanding, and if there’s anything else we can do to assist you further, please don’t hesitate to get in touch.
Wishing you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Somewhat disappointed after being a new customer in 2023 and bought shirts both knitted and printed
That my recent purchase on two polo shirts which I wanted to exchange for next size up due to smaller specification on the style was rejected due to moving to full price for same style”
“Arrived quickly, but I am returning because even the small, short leg is too long in the leg. They don’t offer an XS, and they don’t publish the length of the inside leg cut, but if this is their ‘short’, how long is the long??”
Olá Jordan,
Thank you for taking the time to leave us your valuable feedback.
We’re truly sorry to hear that the fit of the swim shorts was not what you expected. We understand how important sizing and cut are, especially when it comes to swimwear, and it’s disappointing to know the shorts were too big and long for a small-short cut.
We also wanted to clarify that we do provide inside leg measurements, which can be found in our size guide next to the size options. For your reference, the inside leg measurement for this style is 11.5 cm / 4.5 inches.
We aim to provide a great balance of style, comfort, and fit. We appreciate your patience and understanding, and would be happy to assist you in finding an alternative that better suits your preferences.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Alf-Henry
Thank you for taking the time to leave us your valuable feedback.
We are sorry to hear that you were disappointed with our shipping policy.
We offer free returns and exchanges on all our orders and complimentary shipping on orders above €300.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
