Olá Ben,
Thank you for taking the time to leave us your valuable feedback.
We completely understand how important it is to receive your delivery on time—especially ahead of a holiday—and we're truly sorry for any disappointment caused.
After reviewing your order, we can see it was placed on April 3rd after 2 pm. As per our shipping policy, orders placed after this time are dispatched the following business day.
We confirm it was shipped with DHL Express on April 4th. Since this was a Friday, your parcel was delivered on the next working day—Monday, April 7th—which is in line with our delivery timelines.
We appreciate your understanding, and if there’s anything else we can do to assist you further, please don’t hesitate to get in touch.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“My order never arrived, was extremely delayed when the stated delivery period was 4-5 working days. Very disappointed and DHL provided little to no support, a very distasteful conversation with a lady from support who had no interest in helping me. I really wanted to enjoy my purchase but subsequently have been let down.”
Olá Alexander,
Thank you for your review and for bringing this issue to our attention.
We sincerely apologize for the inconvenience you experienced with the delivery of your recent order.
We understand how disappointing it must have been, especially given the initial delivery estimate of 4-5 working days. Please know that your order was indeed shipped on the same day as your purchase (Sep 26th), with DHL Express, to ensure a timely delivery. Unfortunately, there was a slight delay on DHL’s end, which is beyond our control.
We also deeply regret the poor experience you had with DHL’s support team. We apologize on their behalf for not handling your request in a more helpful and professional manner.
We did notice that you did not reach out to our customer service team. Had we been contacted, we would have done everything we could to assist you more effectively and provide a smoother resolution.
According to our tracking records, your order was delivered on Saturday, October 5th.
We hope everything arrived in good condition and that you can still enjoy your purchase. Once again, we truly apologize for the delay and for the inconvenience caused.
If there’s anything else we can do to assist you, please don’t hesitate to let us know.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Nicolae,
Thank you for your review and for bringing this issue to our attention.
We are genuinely sorry to hear that you were not pleased with your order, as this is not the level of quality we strive to provide.
We wish we had known about this issue sooner so we could have addressed it immediately.
Our customer service team (customerservice@frescobolcarioca.com) is always here to help, and we will gladly assist you with a replacement or refund. In cases like this, returning the item is always an option, and we would have provided a return label to make the process as easy as possible for you.
Thank you for your feedback, and we look forward to resolving this matter for you.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Rui,
Thank you for taking the time to leave us your valuable feedback.
We can see you emailed our Customer Service department and we apologize for the unusual delay in replying to your query.
Rest assured, that this issue on our returns platform has now been solved and that we are continuously working to improve.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Georgie,
Thank you for taking the time to leave us your valuable feedback.
We understand your frustration with receiving a swimsuit that you feel is the wrong size. After reviewing your order, we have confirmed that we sent the sizes you selected during the checkout process.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Have a lovely day.
Abraços,
Customer Care Team
FRESCOBOL CARIOCA
“In 1 day there was already a tiny rip on my swimsuit. I’m very disappointed honestly with this purchase. I expected better quality for an expensive swimsuit.”
Olá Khalid,
Thank you for sharing your feedback regarding your recent purchase.
Firstly I would like to take this opportunity to apologize for any disappointment caused and to also reassure you of the quality of our products.
Our items go through stringent testing to ensure the highest standards of quality for our customers.
For us to further investigate this issue, would you be able to provide us with 2 high-quality clear images of the issue and also one photo of the care labels on the inside of the garment, please?
Once we have received these I will pass these on to our relevant team and I will be better able to assist you.
Thank you for giving us the opportunity to address your concerns.
Abraços,
Customer Care Team
FRESCOBOL CARIOCA
Olá Nargiz,
Thank you for taking the time to leave us your valuable feedback.
Our sincere apologies for the delay in shipping your recent order. We understand how important timely delivery is and deeply regret any inconvenience this delay may have caused you.
To ensure the highest level of service and speed, we always ship our orders with DHL Express. Unfortunately, the delay in your case was due to import policies and customs procedures specific to your country, which were beyond our control. Despite using one of the fastest and most reliable shipping services, these regulations have caused an unexpected delay.
If you have any further questions please do not hesitate to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Abraços,
Customer Care Team
FRESCOBOL CARIOCA
Olá Eric,
Thank you for taking the time to leave us your valuable feedback.
We can see you emailed our Customer Service department and that the issue was solved on the same day.
Rest assured, that your feedback regarding our returns platform was passed on to the relevant team and we will keep on working to improve.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Grygoriy
Thank you for taking the time to leave us your valuable feedback.
Please accept our sincere apologies regarding the problem with your shoes.
We would like to take this opportunity to apologize for any inconvenience caused and to reassure you of the quality of our products. Our items go through stringent testing to ensure the highest standards of quality for our customers.
We can see that this issue was solved directly through our Customer Service and that a solution has been found.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Have a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Disappointed with delay in delivery service. Paid for express delivery but because of delay had to defer delivery for several days because away on vacation. In the circumstance the express service was not required.”
Olá David
Thank you for taking the time to leave us your valuable feedback.
Our apologies if you had to re-schedule your delivery.
We can see your order was shipped Express on the same day it was placed and should have been delivered to you the next business day.
Our customers are welcome to contact us at customerservice@frescobolcarioca.com and inform us in case we should hold the order to ship at a future date or ship to a holiday address.
We ship all our orders with Express Shipping and we offer complimentary shipping on orders over £300.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Have a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
