Olá Lennart
Thank you for taking the time to leave us your valuable feedback.
We want to apologize for the inconvenience caused by the missing item in your recent delivery. We strive to ensure that all orders are complete and accurate, and we’re sorry that we fell short in this instance.
That being said, we are glad to hear that the issue has already been resolved. Nonetheless, we want to thank you for your patience throughout the process, and we deeply regret any frustration this may have caused.
We truly appreciate your understanding and your continued support of our brand. Should you have any further questions or concerns, please don’t hesitate to reach out to customerservice@frescobolcarioca.com.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“The quality and fit of the swimwear has degraded. The introduction of the “eco” fibre isn’t an improvement. I was a great advocate about the the fit and feel however you have lost a customer for life now.”
Olá John,
Thank you for taking the time to leave us your valuable feedback.
We are sorry to hear that the recent improvements to our Sport Swim Shorts didn't meet your expectations.
While we made changes to the sizing and materials to enhance comfort, quick-drying capabilities, breathability, and overall lightness, we understand that these updates may have been different from what you were looking for.
We truly value your input and are always striving to improve our products based on customer feedback. If there's anything specific you would like to share or suggest, we're all ears.
Thank you for your understanding, and please don't hesitate to reach out if there’s anything else we can assist you with.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“I submitted a return and received confirmation but there is no follow-up on processing the refund despite 2 emails and a phone call on their UK number. I think its a cool brand but I am dissappointed (very) by their poor customer service. Taking their customers for granted now ?”
Olá Sudaif
Thank you for your patience, and we appreciate you taking the time to share your previous experience.
We want to sincerely apologize for the delay in processing your refund and for the lack of prompt communication during that time. While we’re glad the refund has since been completed, we fully understand how frustrating it must have been to deal with such delays and unresponsiveness.
At FRESCOBOL CARIOCA, we value our customers greatly, and it’s clear that we didn’t live up to those expectations in your case. Please know that we take your feedback seriously and are working hard to improve our service, so future experiences align with the level of quality we aim to provide.
We’re truly sorry for any disappointment we caused, and we hope to have the opportunity to provide a much smoother experience moving forward.
Thank you again for your understanding.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Aaron
Thank you for taking the time to leave us your valuable feedback.
Our lightweight Artur Cap offers easy, on-the-go protection from the sun. Featuring a fully adjustable back strap for a bespoke fit, quick-drying nylon ensures true versatility and a durable finish.
We are sorry to hear that our quality did not meet your expectations. Your feedback has been passed on to the relevant team and we will keep on working to improve.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Unfortunately, the shirt was the wrong size. I have another medium shirt from FC but the one I ordered was significantly larger, though marked medium. This was very disappointing. I have returned the shirt , asking for the sizing to be checked.”
Olá Simon
Thank you for taking the time to leave us your valuable feedback.
We can see your issue was handled by our Customer Service department and that a new shirt with the correct sizing was sent as a replacement.
Rest assured, that your feedback was passed on to the relevant team and we will keep on working to ensure issues like this one do not happen again.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Samuel
Thank you for taking the time to leave us your valuable feedback.
We are sorry to hear that our quality did not meet your expectations.
We would like to take this opportunity to apologize for any inconvenience caused and to also reassure you of the quality of our products.
Our items go through stringent testing to ensure the highest standards of quality for our customers.
Your feedback has been passed on to the relevant team and we will keep on working to improve.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
