WIDE FRINGE SCARF Reviews

3.4 Rating 5 Reviews

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R6094 Mina LERON Pavlova

Verified Reviewer

“Perfect- light, soft and warm”

Helpful Report

Posted 4 years ago

Sehr geehrte Frau Mina LERON Pavlova, vielen Dank, dass Sie uns eine so tolle Bewertung hinterlassen haben. Wir sind sehr erfreut, dass Sie Ihre Erfahrung geliebt haben. Kundenerfahrung und -zufriedenheit sind unsere Priorität, und Ihre Bewertung bestätigt die harte Arbeit, die wir jeden Tag leisten. Vielen Dank für Ihre freundlichen Worte und wir freuen uns darauf, Sie wiederzusehen. Einen schönen Tag noch!

Posted 4 years ago

Artem Valerievich Katlenok

Verified Reviewer

“That was awful. The scarf is ok, but the order itself! It took more than a month to reach my sister in Copenhagen. The shipment did not go from first time, the delay was almost two weeks before I was informed that the address was incorrect (but it was correct)!!!! I submitted other order which was, by your colleges saying, to be shipped express by DHL, but it was shipped regularly and reciever had to go to pickup point. That was absolutely awful experience, and, though, you goods are great - I'm unlikely to order again.”

Helpful Report

Posted 4 years ago

Dear Valerievich Katlenok, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us, but we appreciate you bringing this issue to our attention. We had some delay on our shipment due to a system adjustment of our logistic center. But now we are working at our full capacity again. However, we would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please email us at support-1@gobicashmere.com Thank you very much and have a great day!

Posted 4 years ago

Natalya KUZMENKO

Verified Reviewer

“Warm, cozy and chic looking!”

Helpful Report

Posted 4 years ago

Dear KUZMENKO, Thanks for leaving us such a wonderful review and supporting us with the 5-star review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Have a great day!

Posted 4 years ago

Ianire Osa Garate

Verified Reviewer

“0 is my point I bought a cashmere scarf one month ago , the order 20353. i gave the correct direction and it disn,t coem. They sent again and it didn,t come. Now they say it is in the way to their factory and as soon as they have they will try to send me again. And I already paid 83 euros. What do you think about this? I am waiting to teh sacrf and they didn,t even give the solution of the reimbursement. Totally disapointed and if this does not solve in few days i will try another legal way. Ianire”

Helpful Report

Posted 4 years ago

Dear Ianire Osa Garate, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us. We would like to inform you that the reshipment will be processed very soon, after we receive the returned parcel. Or we would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please email us at support-1@gobicashmere.com Looking forward to hear from you.

Posted 4 years ago

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Helpful Report

Posted 4 years ago