Gobi Cashmere Reviews

Name: Gobi Cashmere
Address: Genshagener Str. 27,, , Ludwigsfelde, Schönefeld
Rating: 4.19

4.2 Rating 1,815 Reviews

79 %

of reviewers recommend Gobi Cashmere

Company Reviews

Product Reviews

7,756

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Phone:

033793418932

Email:

support-1@gobicashmere.com

Location:

Genshagener Str. 27,, , Ludwigsfelde
Schönefeld
14974

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Gobi Cashmere 5 star review on 21st July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start. Last week on thursday I made an order of a cashmere Pullover. It took them almost a week, to tell me there was an error, and that my size is actually not available. Mind you, when I just open the site it still says 2 pieces left. Ofcourse, there was no solution offered and my first order voucher is gone, even though I didnt buy anything in the end. Just simple, we refunded you and you need to wait for your money. Or maybe my voucher is the reason my order was cancelled. As a big cashmere fan, would stay away in the furure for such unserious business. A better approach to the customer would also be welcomed! Truly a big dissapointment”

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Posted 7 months ago

“The customer service just does not exists!! Extremely disappointing ...... I will never ever buy from you, and I will warn all my friends against clicking on your ads. Sehr enttäuscht. Ich wollte einen Freund überraschen, und obwohl auf der Website die Adresse des Empfängers und die Adresse für den Erhalt der Rechnung angegeben waren, machte Gobi einen großen Fehler, indem sie die Rechnung zusammen mit dem Geschenk verschickte. Das Schlimmste ist, dass es keine Unterstützung und keinen Versuch gibt, die peinliche Situation, der ich ausgesetzt war, zu beheben. Schrecklicher Kundenservice. Ich werde nie wieder kaufen und ein Marketing betreiben, das Ihrer Sorglosigkeit entspricht.”

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Posted 1 year ago

“The clothes are very warm”

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Posted 1 year ago

“Achtung, keine kostenfreien Retouren möglich, obwohl es in den Geschäftsbedingungen anders dargesellt wird: "Wir möchten Sie darauf hinweisen, dass Sie im Falle einer Warenrücksendung den Retourenaufkleber verwenden können, den Sie in unserem Rückgabe-Portal unter Angabe Ihrer E-Mail-Adresse und Sendungsnummer herunterladen können. Für alle Online-Rücksendungen, die über unser Rücksende-Portal erfolgen, um ein Rücksendeetikett zuerhalten, wird eine Rücksendegebühr von 5 EUR erhoben. Die Rücksendegebühr wird vom Betrag Ihrer Rückerstattung abgezogen." Obwohl es in den Bedingungen steht, wird kein Rücksendeticket geschickt, der Käufer muss selbst die Versandkosten bezahlen. Sie behaupten, es wäre aus CO2-Gründen, aber wieso versenden sie dann überhaupt nach Österreich und andere EU-Länder? Absolute Ungleichbehandlung und so nicht akzeptabel.”

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Posted 1 year ago

“They won't pay you back for the return. Stay away from them. The worst customer nightmare of my life.”

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Posted 1 year ago

“They don’t stand by their products. Purchased a cropped bralette and shirt with a back slit. Both products were defective. I could return one because I caught it within ten days, and the seam on the skirt unraveled when I wore it a month later. Won’t let me exchange it; they said they would repair it if I send it in at my own cost—hard pass. I won’t shop here anymore. Beware!P”

Helpful Report

Posted 1 year ago

“I have been waiting 3 months now for my money to be returned to my account, I have spent my time and effort emailing about 10 x back and forth to customer service. At one stage they offered me a voucher. I just want my money returned. How hard can it be? With this experience, I will never purchase again from Gobi even though I like their products.”

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Posted 1 year ago

“I love writing positive reviews but this time I need to express my disappointment. First of all, I had to order a different size of a garment for the 1st time, as there are no exchanges. Fair enough, I send the product back and buy a new one right away. Here's the 3rd week since my return made it back, so a month since I sent it and there is 0 information about registering that return, no info about my money so it's like paying x2 for one piece. I was considering buying another piece with the return $$ but now I will think twice before making another purchase...”

Helpful Report

Posted 1 year ago

“AVOID!!!!! It charges £150 for a free gift and does not accept returns and refund!!!!!! Pilling throughout the sweater, shrink to a pet cloth after one wash. Horrible customer service! Bad quality!! Ridiculously charge £150 for a free gift!!!! Will never buy again!!!!!”

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Posted 1 year ago

“Love their products !! The best quality real Mongolian cashmere . A lot of the luxury brands like Lora Piana uses Mongolian cashmere . I truly support this Mongolian cashmere brand Gobi !!!”

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Posted 1 year ago

“No possible way to return product. No customer service line, they don’t respond to emails, return page is “removed”, and their return policy is not transparent. Buyer beware!!”

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Posted 1 year ago

“Don't order from them!!!!!!!!!!!!!!!!! I ordered a knit cap...It didn't fit. I reached out four times through their online return feature and called the 414-344-2005 phone number to get a bogus recording! Never buy from a company that advertising on Instagram! I should have learned my lesson from the last time”

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Posted 1 year ago

“Awful customer service, they write return policies in a way that is likely to mislead customers.”

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Posted 1 year ago

“The customer service just dose not exists!! No tracking number no way to contact them for any information! Extremely disappointing ...... Still wait for my sweater :( maybe will never get it!”

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Posted 2 years ago

“Good quality, good design and good price. I recommend”

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Posted 2 years ago

“great , i am happy with ir”

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Posted 2 years ago

“Quality garments at a fair price. I will definitely purchase again. Thank you.”

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Posted 2 years ago

“Incredibly luxurious Fabric and Superior design! Also customer service could not have been more helpful or charming!”

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Posted 2 years ago

Dear Ivan It’s great to hear that you had a positive experience at GOBI, and our products could meet your expectations. Thanks so much for sharing your feedback about us. Have a nice day! Sincerely GOBI Cashmere

Posted 2 years ago

“Top quality, perfect fit and lightweight. true size, I recommend”

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Posted 2 years ago

“Nice cashmere, was looking for it and found it.”

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Posted 2 years ago

Gobi Cashmere is rated 4.2 based on 1,815 reviews