Gobi Cashmere Reviews

Name: Gobi Cashmere
Address: Genshagener Str. 27,, , Ludwigsfelde, Schönefeld
Rating: 4.19

4.2 Rating 1,815 Reviews

79 %

of reviewers recommend Gobi Cashmere

Company Reviews

Product Reviews

7,756

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Phone:

033793418932

Email:

support-1@gobicashmere.com

Location:

Genshagener Str. 27,, , Ludwigsfelde
Schönefeld
14974

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Gobi Cashmere 5 star review on 21st July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start. Last week on thursday I made an order of a cashmere Pullover. It took them almost a week, to tell me there was an error, and that my size is actually not available. Mind you, when I just open the site it still says 2 pieces left. Ofcourse, there was no solution offered and my first order voucher is gone, even though I didnt buy anything in the end. Just simple, we refunded you and you need to wait for your money. Or maybe my voucher is the reason my order was cancelled. As a big cashmere fan, would stay away in the furure for such unserious business. A better approach to the customer would also be welcomed! Truly a big dissapointment”

Helpful Report

Posted 3 weeks ago

“The customer service just does not exists!! Extremely disappointing ...... I will never ever buy from you, and I will warn all my friends against clicking on your ads. Sehr enttäuscht. Ich wollte einen Freund überraschen, und obwohl auf der Website die Adresse des Empfängers und die Adresse für den Erhalt der Rechnung angegeben waren, machte Gobi einen großen Fehler, indem sie die Rechnung zusammen mit dem Geschenk verschickte. Das Schlimmste ist, dass es keine Unterstützung und keinen Versuch gibt, die peinliche Situation, der ich ausgesetzt war, zu beheben. Schrecklicher Kundenservice. Ich werde nie wieder kaufen und ein Marketing betreiben, das Ihrer Sorglosigkeit entspricht.”

Helpful Report

Posted 5 months ago

“Achtung, keine kostenfreien Retouren möglich, obwohl es in den Geschäftsbedingungen anders dargesellt wird: "Wir möchten Sie darauf hinweisen, dass Sie im Falle einer Warenrücksendung den Retourenaufkleber verwenden können, den Sie in unserem Rückgabe-Portal unter Angabe Ihrer E-Mail-Adresse und Sendungsnummer herunterladen können. Für alle Online-Rücksendungen, die über unser Rücksende-Portal erfolgen, um ein Rücksendeetikett zuerhalten, wird eine Rücksendegebühr von 5 EUR erhoben. Die Rücksendegebühr wird vom Betrag Ihrer Rückerstattung abgezogen." Obwohl es in den Bedingungen steht, wird kein Rücksendeticket geschickt, der Käufer muss selbst die Versandkosten bezahlen. Sie behaupten, es wäre aus CO2-Gründen, aber wieso versenden sie dann überhaupt nach Österreich und andere EU-Länder? Absolute Ungleichbehandlung und so nicht akzeptabel.”

Helpful Report

Posted 7 months ago

“They won't pay you back for the return. Stay away from them. The worst customer nightmare of my life.”

Helpful Report

Posted 1 year ago

“They don’t stand by their products. Purchased a cropped bralette and shirt with a back slit. Both products were defective. I could return one because I caught it within ten days, and the seam on the skirt unraveled when I wore it a month later. Won’t let me exchange it; they said they would repair it if I send it in at my own cost—hard pass. I won’t shop here anymore. Beware!P”

Helpful Report

Posted 1 year ago

“I have been waiting 3 months now for my money to be returned to my account, I have spent my time and effort emailing about 10 x back and forth to customer service. At one stage they offered me a voucher. I just want my money returned. How hard can it be? With this experience, I will never purchase again from Gobi even though I like their products.”

Helpful Report

Posted 1 year ago

“AVOID!!!!! It charges £150 for a free gift and does not accept returns and refund!!!!!! Pilling throughout the sweater, shrink to a pet cloth after one wash. Horrible customer service! Bad quality!! Ridiculously charge £150 for a free gift!!!! Will never buy again!!!!!”

Helpful Report

Posted 1 year ago

“No possible way to return product. No customer service line, they don’t respond to emails, return page is “removed”, and their return policy is not transparent. Buyer beware!!”

Helpful Report

Posted 1 year ago

“Don't order from them!!!!!!!!!!!!!!!!! I ordered a knit cap...It didn't fit. I reached out four times through their online return feature and called the 414-344-2005 phone number to get a bogus recording! Never buy from a company that advertising on Instagram! I should have learned my lesson from the last time”

Helpful Report

Posted 1 year ago

“Awful customer service, they write return policies in a way that is likely to mislead customers.”

Helpful Report

Posted 1 year ago

“The customer service just dose not exists!! No tracking number no way to contact them for any information! Extremely disappointing ...... Still wait for my sweater :( maybe will never get it!”

Helpful Report

Posted 1 year ago

“Never received my order of several items I had purchased over 6weeks ago! I requested you return my money, I am still waiting. The people responding to my email messages only give very vague answers...”

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Posted 2 years ago

“Way too small, I normally wear a size L, but this XL may fit a child”

Helpful Report

Posted 2 years ago

Dear customer Thank you for the review. The fits and size guides of GOBI Cashmere products vary depending on the product. Please refer to the description and size guide of each product. You can view the detailed measurements and size charts of the products by clicking the "Size guide" button on the product page. Sincerely

Posted 2 years ago

“Their products are very bad quality, don’t waist your money.”

Helpful Report

Posted 2 years ago

Dear customer Thank you for the review, and we are really sorry, that our product couldn't meet your expectations. We work hard to deliver high-quality cashmere to our customers. As we see your order, the full refund was issued. Sincerely

Posted 2 years ago

“Sent it. A rip off of cashmere. Products differ. Will not use again. The black sweater ordered has traces of plastic chinise materials.”

Helpful Report

Posted 2 years ago

Dear Monica, Thank you for your review. We would like to extend to you our most sincere apologies regarding the recent issues with your order. We have a high standard of quality for certifying our clothes and your purchase should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please email us at support-2@gobicashmere.com Thank you very much and have a great day!

Posted 2 years ago

“Very disappointed. The item didn’t reflect the quality and the style I chose from the website. The quality of cashmere can’t be appreciated in this jumper. The jumper came with no information about the composition of material and without information about how to wash this item. I won’t be buying from this website any more.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us, but we appreciate you bringing this issue to our attention. To get more information about cashmere care, you can visit our website or this link below. https://www.gobicashmere.com/de/pages/cashmere-care Or if you could email us at support-1@gobicashmere.com, we could further resolve the issue at hand. Looking forward to hearing from you.

Posted 2 years ago

“Because of your aggressive advertising policy, I am sorry about the day I ever had to do with you. Ever since, anything I read on the Internet has Gobi Cashmere on the left, on the right, on top, on bottom, and sometimes pasted right over it, waiting to be clicked again. I will never ever buy from you, and I will warn all my friends against clicking on your ads.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us. However we have not found any email or contact history with your registered email address. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please email us at support-1@gobicashmere.com Thank you very much and have a great day!

Posted 2 years ago

“My Gobi cashmere socks (2 pairs) developed large holes very quickly...... Gobi refused an exchange or refund because The Socks Did Not Develop their Holes within the allowed Fourteen Days! Do not buy Gobi Cashmere socks. Shop instead at Hobbs Mabel, Falke, Burlington Fluff, there are several others....”

Helpful Report

Posted 2 years ago

Dear Gillian, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us. Unfortunately, we are unable to issue you a refund or return since your order was placed on the 3rd of January of 2021. Which exceeds our 14 days return policy. And also please note, that cashmere is a very delicate material that requires special care and safekeeping condition. If you need any further assistance or help, please contact us at support-1@gobicashmere.com. Looking forward to hearing from you.

Posted 2 years ago

“Awfull service. Got a wrong color garment and still awaiting for the replacement after 3 weeks. Very disappointing service. Thus one star. If I only could give -1.”

Helpful Report

Posted 2 years ago

Dear Natalia Kaikov, Thank you for your review. We would like to extend to you our most sincere apologies regarding the recent issues with your order. But we appreciate you bringing this issue to our attention. Our responsible department will contact you about your exchange very soon. Thank you very much and have a great day!

Posted 2 years ago

“Wont be ordering again. Never received item.”

Helpful Report

Posted 2 years ago

Dear Lois Blaney, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us, but we appreciate you bringing this issue to our attention. We would like to inform you, that we partner with Parcelforce for our UK orders and Parcelforce has attempted to deliver your parcel on the 3/12/2021. Unfortunately the delivery was unsuccessful and held it at the delivery depot for 2 weeks. After the 2 weeks, it has been returned back to the sender. After receiving the returned parcel we will issue a refund immediately. Therefore we kindly ask you for your understanding and If you could email us at support-1@gobicashmere.com, we would be happy to resolve the issue at hand. Thank you and looking forward to hearing from you.

Posted 2 years ago

Gobi Cashmere is rated 4.2 based on 1,815 reviews