Gobi Cashmere Reviews

Name: Gobi Cashmere
Address: Genshagener Str. 27,, , Ludwigsfelde, Schönefeld
Rating: 4.19

4.2 Rating 1,816 Reviews

79 %

of reviewers recommend Gobi Cashmere

Company Reviews

Product Reviews

7,756

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Phone:

033793418932

Email:

support-1@gobicashmere.com

Location:

Genshagener Str. 27,, , Ludwigsfelde
Schönefeld
14974

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Gobi Cashmere 5 star review on 21st July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wont be ordering again. Never received item.”

Helpful Report

Posted 4 years ago

Dear Lois Blaney, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us, but we appreciate you bringing this issue to our attention. We would like to inform you, that we partner with Parcelforce for our UK orders and Parcelforce has attempted to deliver your parcel on the 3/12/2021. Unfortunately the delivery was unsuccessful and held it at the delivery depot for 2 weeks. After the 2 weeks, it has been returned back to the sender. After receiving the returned parcel we will issue a refund immediately. Therefore we kindly ask you for your understanding and If you could email us at support-1@gobicashmere.com, we would be happy to resolve the issue at hand. Thank you and looking forward to hearing from you.

Posted 4 years ago

“Still have not received scarf!!!!!”

Helpful Report

Posted 4 years ago

Dear Philomena O'Shea, Thank you for your review. We would like to extend to you our most sincere apologies regarding the recent issues with your order. We have a high standard of quality for certifying our clothes and your purchase should never have been an exception. Unfortunately there is no more update on your delivery, so we have started an investigation with our logistic partner and also will reship the item as soon as possible. You will get a confirmation by e-mail. If you would be willing to talk further, please email us at support-1@gobicashmere.com Thank you very much and have a great day!

Posted 4 years ago

“I didn’t receive my order”

Helpful Report

Posted 4 years ago

Dear Мария Соболева, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us, but we appreciate you bringing this issue to our attention. We had some delay on our shipment due to a system adjustment of our logistic center. But now we are working at our full capacity again. According to the tracking number you parcel has been delivered on 22.12.2021. If you would be willing to talk further, please email us at support-1@gobicashmere.com. Thank you very much and look forward to hearing from you!

Posted 4 years ago

“This is for Order 24445. I am very disappointed with this experience. I ordered a cashmere sweater for my son and the price was 155.30 EUR including transport and a free pair of socks. I received my order with an incorrect invoice showing price of 173,58 EUR instead of 155.30 EUR and without the gift promised. It appears that I was charged for the gift and also they didn't include it in the package. I contacted them several times via email, their support page, telephone, even Face Book. They do not answer the phone and do not respond to emails. What is going on? Don't they know that Customer Service means to resolve customer's problems? I am considering to return the sweater since I am not that pleased with the quality either: I am sure it is a fine wool but is not cashmere for sure. It is very heavy and not very soft. This was my first and last purchase from Gobi. This was a bad and stressful experience. Who needs that?”

Helpful Report

Posted 4 years ago

Dear Badea, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us, but we appreciate you bringing this issue to our attention. You have confirmed, that you have received the gift and the correct invoice by email. If you need any further help or assistance, please contact us at support-1@gobicashmere.com. Thank you very much and have a great day!

Posted 4 years ago

“You ask me about review gor my order! But I still have not got my order. I disappointed by the shipping company you use to deliver my order to my address. I prefer to pay more, but have my order in reasonable time!”

Helpful Report

Posted 4 years ago

Dear Федосеева, Thank you for your review. We’re sorry to hear you had such a frustrating experience while shopping with us, but we appreciate you bringing this issue to our attention. According to the tracking number, the last update of your delivery is, that the parcel is ready for pickup. If you could email us at support-1@gobicashmere.com so we could further resolve the issue at hand. Looking forward to hearing from you.

Posted 4 years ago

“Didn’t live up to its name quality very poor I’m disappointed!!!!!!!!”

Helpful Report

Posted 4 years ago

Dear Canpbell, Thank you for your review. We would like to extend to you our most sincere apologies regarding the recent issues with your order. We have a high standard of quality for certifying our clothes and your purchase should never have been an exception. Please visit our return portal on our website to print out a return label. You are very welcome to return the goods with our free return label within 14 days after receiving your order. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please email us at support-1@gobicashmere.com Thank you very much and have a great day!

Posted 4 years ago

“Sent my sweater back for fitting to small to be a large and 3 weeks later still no word nor refund.”

Helpful Report

Posted 4 years ago

Dear Garcia, Thank you for your review. We are deeply sorry that you have to wait so long for your refund. Due to a system adjustment at our fulfillment center, all the required processes for refund are taking a little bit longer time than usual. Therefore we kindly ask you for your understanding and patience. Our responsible department has already been informed about your refund and they will issue the refund as soon as possible. Or if you would be willing to talk further, please email us at support-1@gobicashmere.com Thank you very much and have a great day!

Posted 4 years ago

“I still didbt receive my order”

Helpful Report

Posted 4 years ago

“Ordered a month ago and still no sign...”

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Posted 4 years ago

“order took well over a month to arrive cashemere socks had holes after 5 or 6 wears (I know cashmere is delicate so was careful with them - they hadn't even been washed) asked for a replacement and was offered a 10euro voucher which I declined terrible service, product not great, and awful after care”

Helpful Report

Posted 4 years ago

“Sehr unzufrieden mit dem Versand. Auch nach mehrmaligem Anschreiben keine Rückmeldung erhalten. Telefonkontakt absolut nicht hilfreich.”

Helpful Report

Posted 4 years ago

Sehr geehrter Kunde, vielen Dank, dass Sie sich die Zeit genommen haben, uns zu schreiben. Es tut uns sehr leid, dass Sie diese unangenehme Erfahrung gemacht haben. Wir legen großen Wert darauf, unseren Kunden einen guten Service zu leisten. Wir wären Ihnen sehr dankbar, wenn Sie uns die Möglichkeit geben würden, dies weiter mit Ihnen zu besprechen. Wenn Sie dafür bereit sind, senden Sie uns bitte eine E-Mail an support-1@gobicashmere.com. Vielen Dank, einen schönen Tag noch!

Posted 4 years ago

“I ordered a cardigan that never arrived - they ended up refunding me because they didn't have any more in stock.”

Helpful Report

Posted 4 years ago

“The merchandise has not arrived to my residence, as it was expected. Instead, DHL delivered it to a picking point. As II told you yesterday I might not be able to retrieve it. I alerted you yesterday, but you did not answered to me. Unless this packet is delivered to my residence, I will stop making businesses with, as I advised you yesterday.”

Helpful Report

Posted 4 years ago

“Falsche Größe in Lieferung, kein Umtausch, sofort Retour.”

Helpful Report

Posted 4 years ago

“Sehr enttäuschender Kundenservice. Bei einem Kleid ging eine Naht auf weil zu knapp vernäht. Kundenservice hat mir die Schuld gegeben, ich hätte zu sehr am Ausschnitt gezogen 🙈 da es ein U-Boot Ausschnitt hat ist das echt ne Frechheit. Bestelle dort sicher nichts mehr.”

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Posted 4 years ago

“I ordered this for my daughter in Sweden. She never received it.”

Helpful Report

Posted 4 years ago

“STILL waiting for delivery of aubergine cashmere cardigan......”

Helpful Report

Posted 4 years ago

“UK Customer Beware! Ordered a jumper £139 as a gift. Item arrives after long delay only to find an extra charge of £62 customs and vat etc. No mention made upfront about this. I had no idea otherwise would obviously not have placed the order. They really should flag this in order to treat the customer fairly.”

Helpful Report

Posted 4 years ago

“Ho acquistato un pullover il 2 gennaio 2021. Non l'ho mai ricevuto. Ho dovuto anche scrivere 3 email di sollecito a cui hanno risposto dicendo bugie. Ad oggi, 26 febbraio 2021, non ho ancora ricevuto il rimborso. Esperienza terribilmente negativa”

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Posted 4 years ago

“I want to give you a no star. stupid poor service. the worst experience ever.”

Helpful Report

Posted 4 years ago

Gobi Cashmere is rated 4.2 based on 1,816 reviews