“I am writing this 5 star review about your excellent customer service. I ordered Magnesium Spray and waited patiently for it to arrive. I was thrilled to get a text that it had been delivered. To my dismay there was nothing to be found. Next day I phoned to see if anyone could assist in contacting Amazon. The very kind lady did that for me and sent me a replacement package. I have received this today and I can’t wait to try it. Thank you for your kindness.”
Thank you so much for your amazing review! We truly appreciate your support and are thrilled to hear that we were able to help with resolving the delivery issue. We hope you enjoyed the magnesium spray x
With Love
Harrogate Organics x
“Hardly any fragrance when I opened the bottle, used on the electric burner purchased at the same time, nothing, used a burner with night light nothing. Very very disappointing if I could give a minus score I would sadly”
Dear Jo,Thank you so much for taking the time to provide feedback on our Bliss Essential Oil Blend. We truly appreciate your honesty and apologize for the disappointing experience you had with it. We are sorry to hear that there was hardly any fragrance when you opened the bottle, and even when you used it on the electric burner as well as the burner with a night light. We understand how frustrating this must have been for you, and if we could, we would definitely strive to make it right.
Your feedback is incredibly valuable to us as we continuously aim to improve our products. We would love to make things better for you, and we kindly request your assistance in doing so. Could you please share with us any specific suggestions or preferences you have regarding the fragrance? This way, we can better understand your needs and work towards a solution that exceeds your expectations.
Once again, we truly appreciate your feedback and apologize for any inconvenience caused. We are committed to ensuring your satisfaction and hope to have the opportunity to make this up to you. Please feel free to reach out to us at [contact information] so that we can discuss further and address any concerns you may have.
With Love
Harrogate Organics x
Dear Caroline,Thank you so much for your wonderful 5-star rating of our Bliss Essential Oil Blend! We're thrilled to hear that you loved it. Your support means the world to us.
We also wanted to take a moment to express our gratitude for being such a loyal customer. Your continued trust in our products is greatly appreciated, and we're committed to exceeding your expectations with every purchase.
If there's ever anything else we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. Thanks again for choosing our Bliss Essential Oil Blend and for being a valued customer.
With Love,
Harrogate Organics
This is fantastic to hear Barbara! Bliss is definitely a firm favourite here in the store. We really appreciate your feedback.
With Love Harrogate Organics x
“I’ve bought 3 essential oil blends and a gorgeous diffuser to use at home. Out of Winter Wonder, Bliss and Lift, I think Winter Wonder has to be my favourite. The oils are so lovely and really fragrance the home beautifully. I will be adding the rest of the collection to my Christmas Wish List. Love the new shop too. Can highly recommend visiting.”
Winter Wonder is a favourite in the shop too Clare! We really do have some fabulous scents. Thank you for the 5 star review.
With Love Harrogate Organics x
