Thank you for sharing your feedback! We’re sorry to hear that the color didn’t meet your expectations. We want to make sure you’re happy with your purchase, and if the product is still in its original condition, we’d be happy to help with a return or exchange.
Just a quick reminder about our return policy: We recommend checking the "Try Me" sample before opening the full set to ensure the color is a match for you. If the full set is still sealed, you can send it back within 30 days for a refund or exchange. If the set has been opened, we may not be able to process the return.
Please feel free to reach out to us directly if you’d like to move forward with the return or exchange — we’re here to help!
“Thin
The pieces are not very full
It was pretty pricey for the quality
The quality is so so maybe I should’ve tried the ones on Amazon that were cheaper. I went with this product because I thought it would be quality.”
Thank you for your feedback, and we’re sorry to hear that the product didn’t meet your expectations. We totally understand your concern about the thickness and volume. It sounds like you chose our Classic 100-gram set, which is a great option for a natural look, but if you’re looking for more consistent thickness and added volume, we highly recommend our Extra Volume option. These sets offer a fuller and thicker look while still maintaining the same premium quality and natural feel.
We know how important it is to get the perfect set of extensions, and we’d love to help you find the right one for your needs. If you ever need guidance on the best match for your hair, feel free to reach out to our customer service team! We're always here to assist.
Thank you again for sharing your experience—we truly appreciate it!
“I have bought 3 sets in total. All great product! Just make sure not to open the merchandise until you know the sample is correct. I ordered the wrong length on accident and didnt pay attention to the sample. My fault. Otherwise, Ill buy again!”
“This hair and color is what Ive been looking for!!
Unfortunately because my hair is so thin (can see my scalp . The clip ins didnt work for me . Even though the track are thin you can still still see the tracks through my hair. Im so disappointed”
“Purchased these for my wedding and during my hair trial with my stylist, she was very impressed with the quality and thickness. Its super soft and holds curls pretty well! I highly recommend as these are more cost efficient than other clip-in extensions that Ive seen!”
