“Horrible customer service! I started the process to return and exchange the wig. It’s been over two weeks and I’ve been ghosted by customer service, with no word about the replacement or where it is. Terrible, never buy from here.”
We're really sorry to hear about your experience with our customer service. We completely understand how frustrating it can be to feel unheard, especially when you're trying to exchange an item.
Please know that our team is dedicated to assisting you, and we truly apologize for any delays you've encountered. Sometimes, messages can get lost or take longer to respond to than we'd like. We want every customer to have a great experience, which is why we have already sent you a replacement.
We hope this new item meets your expectations!
Your feedback is valuable to us, and we appreciate the opportunity to make things better. We're here to help!
Thank you so much for your amazing review, Sarah! 🌟 We're thrilled to hear you appreciate the great prices and lasting quality of our products. If you have any further feedback or need assistance, please don't hesitate to reach out. ❤️
“I’ve yet to receive my replacement. The length was shorter than advertised. I feel like my money is in limbo. No reply to my inquiries on replacement status. Your exchange process to get longer length is flawed. I hope anyone reads this and helps me,”
Thank you for your feedback, Frances! We’re truly sorry to hear about the issues you've encountered with your replacement and the length of your recent purchase. Your experience is important to us, and we understand how frustrating it must be to feel like your inquiry is not being addressed.
The refund has already been processed, and the amount should be available in your account by now. If you don't see it, please double-check with your bank or payment provider.
If there's anything else you’d like to discuss or further assistance you need, please don’t hesitate to reach out. We're here to help! 😊
“It was not clearly explained that I should look at the sample hair before opening the canister that was delivered. The color was HUGELY not a match and now I'm stuck with hair extensions I can't use. Complete waste of money. The hair itself was great and wonderful, but the process was terrible and the representative I communicated with through email was not helpful.”
We’re truly sorry to hear that the color didn’t meet your expectations, and we completely understand how frustrating that must be. We appreciate your honest feedback and would love to provide some clarity on our process.
Each set of clip-in extensions includes a tester piece, packed separately in a designated “TRY ME” compartment at the bottom of the tube. The main set remains sealed with a black security seal, which clearly states that it should only be opened if you decide to keep the product. This tester is provided specifically so you can check the color, length, and texture before making a final decision. If the sample isn’t the right match, we encourage customers to return it in its original packaging and reach out to us—we’re happy to provide a return label for an exchange or refund.
For hygiene reasons, once the main set has been opened, we are unable to accept returns. Since hair extensions are considered personal-use items, we must ensure that all products remain in their original, untouched condition for the safety of all our customers.
Additionally, on the product page, we provide a color guide at the top and include a short description of each shade. The Natural Black shade is described as a natural black with warm neutral undertones, meaning some brown undertones are expected. We always recommend checking the sample first to ensure it’s the perfect match.
We’re sorry that this wasn’t clear, and we truly appreciate your feedback. If there’s anything else we can do to assist you, please don’t hesitate to reach out—we’re happy to help!
We’re sorry to hear about your experience and want to clarify that we received your return request on March 17th. Our customer care team responded within 10 minutes, providing return instructions. However, we were waiting for your confirmation on whether you’d be returning both wigs or just one so we could proceed with the return registration. Unfortunately, we never received a response back.
It’s possible our email landed in your spam folder, so please check there just in case. If you still wish to return the items, and they are in intact condition, please reach out to us directly at help@irresistibleme.com, and we’ll be happy to provide you with the return label.
Thank you for your wonderful review, Kimberly! 🌟 We're thrilled to hear that you're loving the hair quality and that your stylist was able to match the color perfectly! Your satisfaction means everything to us. If you have any questions or need assistance, just reach out anytime! 💖
Thank you so much for your kind words, Mica! 🌟 We're absolutely thrilled to hear that you're happy with our products. Your satisfaction means everything to us, and we can't wait to serve you again in the future! If you ever have any questions or need assistance, don’t hesitate to reach out. 💖
We’re truly sorry to hear that you’re disappointed. We’ve reached out to you via email to see how we can assist, but we haven’t received a response so far.
If there’s anything we can do to help, please don’t hesitate to contact us—we’d love the opportunity to make things right. You can reach us at help@irresistibleme.com or through our chat feature on our website.
“Amazing quality, switched from a different online brand and irresistible me is a much better, cheaper, higher quality brand. Will be re-purchasing from this site again if I need more extensions”
Thank you for your fantastic review, Lindsey! 🌟 We're so glad you made the switch to Irresistible Me. It's wonderful to hear that you find our extensions to be a better fit for you—both in quality and value! We can’t wait to have you back for your next purchase. If you ever need assistance, feel free to reach out! 💖
Thank you for your feedback, Sarah, and we’re sorry to hear about your experience and any frustration it may have caused. We want to reassure you that our customer service team has responded to each of your emails, and we kindly recommend checking your spam folder in case our replies didn’t reach your inbox. We’re happy to see that your issue has already been sorted out and that your exchange is currently being processed!
If you have any further questions or need any additional assistance, please don’t hesitate to reach out to us directly at help@irresistibleme.com—we’re always happy to help!
“The hair quality is great but the color was much more golden or red toned in color than blonde. The sample is also at the bottom of box and can twist so if the words “try me” is turned so that you don’t see it, you won’t know to open it first. Once you break the seal, you can’t exchange it so make sure you get a sample first!”
Thank you for your review, Kelli! 🌟 We're glad to hear that you love the hair quality. We apologize for the color mismatch you experienced; the honey blonde can sometimes have a warmer tone that may not align with everyone's expectations.
We also appreciate your feedback regarding the sample placement. We will certainly take your comments into consideration as we look for ways to improve the packaging experience.
If you have any further questions or need assistance, please feel free to reach out to our customer service team. We value your input and hope to serve you better in the future! 😊
“Overall great product but they should email a link with a tutorial to attach the piece you orderd. AND the ponytail extension should be made with clips not just a comb for a more secure fit.”
Thank you so much for your thoughtful review, Tammy! 🙏
We’re thrilled to hear that you’re enjoying the product overall. We appreciate your feedback regarding the tutorial link and the suggestion for clips on the ponytail extension. Your insights are invaluable, and we'll definitely consider them as we work on improving our offerings. If you have any further questions or need assistance, feel free to reach out to help@irresistibleme.com 🌸
