We’re sorry to hear about your experience and want to clarify that we received your return request on March 17th. Our customer care team responded within 10 minutes, providing return instructions. However, we were waiting for your confirmation on whether you’d be returning both wigs or just one so we could proceed with the return registration. Unfortunately, we never received a response back.
It’s possible our email landed in your spam folder, so please check there just in case. If you still wish to return the items, and they are in intact condition, please reach out to us directly at help@irresistibleme.com, and we’ll be happy to provide you with the return label.
We’re truly sorry to hear that you’re disappointed. We’ve reached out to you via email to see how we can assist, but we haven’t received a response so far.
If there’s anything we can do to help, please don’t hesitate to contact us—we’d love the opportunity to make things right. You can reach us at help@irresistibleme.com or through our chat feature on our website.
