“The color is beautiful. The hair is beautiful. I don't like the tie. It's hard to manage for me. I can't get my hands up there. I thought I was buying a clip in other than that. The service is wonderful. I love the extensions I bought also.”
Thank you so much for your kind review, Bonnie! 🌟 We're delighted to hear that you love the color and quality of the hair. We truly appreciate your feedback regarding the tie, your comfort is important to us! If you have any questions or need tips for managing it, feel free to reach out. We're here to help!
Thank you for your feedback! We’re so glad you love the hair, but we understand the ponytail can feel heavy, especially if you’re not used to wearing one. You might find it more comfortable by securing it higher on your head or using a sturdier hair tie underneath for extra support, and wearing it for shorter periods at first can help you get used to the weight. If you ever need more tips or would like recommendations other options, our team is always here to help. 💚
“The clip wasn’t sewn on good and couldn’t use the pony. Ordered to wear on my birthday in Vegas but couldn’t. Luckily I have the invisible tape ins and love them! Love the quality of the hair. The pony does seem very thick. It’s hard to find one that’s for thinner hair.”
Thank you for sharing your feedback! We’re so glad to hear that you love the quality of the hair from your invisible tape-ins, though we’re really sorry to hear about the issue with the ponytail. It’s disappointing when something doesn’t meet expectations, especially for such an important event like your birthday.
Our Customer Service team has already reached out to offer a replacement for the defective ponytail. Please check your email so we can proceed with the exchange and make sure you get the right product!
We really appreciate your feedback, and we’re here to help if you need anything further.
