“Absolutely terrible! Do not buy, the hair is low quality, they sent me the wrong order, and not to mention all the tapes came out within one wash.
BUYER BEWARE
If I’m not refunded I’m disputing with my bank!”
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been. We want to clarify a few important points and hopefully move toward a resolution. 💬
First, regarding the wrong order, we did offer to send a replacement, but unfortunately, we never received confirmation from you to proceed. We're still happy to help if you'd like to move forward with that.
As for the tape-in extensions, every set includes a pack of replacement glue tabs specifically for situations where the original tapes may need to be refreshed or replaced. The adhesion of tape tabs can be affected by a few factors, such as: using oil-based or heavy styling products near the scalp, not clarifying the hair before application, high humidity or moisture exposure too soon after installing.
Our team requested a photo showing the quality concerns you mentioned, but we didn’t receive a response. We’re still here and happy to help if you’d like to share that so we can properly assess and assist.
We truly want to make this right, and we encourage you to respond to your open support ticket so we can resolve this for you directly. Your satisfaction means a lot to us.
