“I bought these and spent $800. I was expecting to use them for my hair appointment in 3 days on Saturday the 19th. I bought 24 inch dark brown extensions, 4 packs of them. They came with a ton of breakage on the sample and I’m really sad about it because I was going to use them for my vacation I leave on the 20th. If you can let me return them and send me a replacement by the 19th that would be appreciated. Sincerely, a post partum mama just trying to get her confidence back:(”
I want to sincerely apologize for the frustration and stress this has caused, especially with your upcoming plans. I completely understand how important it is to feel confident, especially during such an exciting time, and I’m really sorry that your experience didn’t go as expected.
The sample piece that comes with your extensions is typically the one taken out to check color, length, and texture, which is why it might show some breakage. However, the rest of your extensions should be brand new and sealed. I see that your return is already on its way back to us, and as soon as we receive and process it, we will notify you via email to keep you updated on next steps.
I really appreciate your patience, and I want you to know that we’re doing everything we can to resolve this for you quickly. If there’s anything else we can do in the meantime, please don’t hesitate to reach out. We’re here for you!
