Thank you so much for your feedback, and we're genuinely sorry to hear that the color you received didn’t meet your expectations. We see that our customer service team has already reached out and is currently waiting on your reply to help resolve this for you—we’re here and ready to make things right as soon as we hear back.
When it comes to hair color, we know it can be tricky, lighting, screen settings, and individual undertones can sometimes make them appear differently in person. Each set comes with a sample piece so you can check the shade before opening the full set, and we’re happy to assist with a return or exchange if needed.
